BPO Trainer - Retail (Cebu City)

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing solutions company in Cebu City is seeking a BPO Trainer for the Retail sector. The ideal candidate will have a college degree and at least 1 year of experience as a trainer, preferably with a retail background. Responsibilities include designing training materials, conducting sessions, and assessing performance. This is a full-time, onsite position aimed at enhancing customer service skills among call center agents.

Qualifications

• Minimum 1 year experience as a trainer.
• Preferred: retail background, but can train for any customer service accounts.
• Ability to create a training demo for handling time is preferred.

Responsibilities

• Design and create training materials.
• Conduct training sessions and workshops.
• Assess effectiveness of training and provide coaching.
• Identify skill gaps with leadership and develop training strategies.

Skills

Curriculum development

Training delivery

Coaching and feedback

Needs assessment

Customer service skills

Education

College Degree

Job description

About the job BPO Trainer - Retail (Cebu City)

About the job: Trainer - Retail (Cebu) | Onsite

Nature Of the Account: Retail

Start Date:ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Educational Requirement: College Degree

Work Experience:

• Minimum 1 year experience as a trainer
• Preferred: retail background, but can be a trainer for any customer service accounts
• Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred

Responsibilities:

• Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
• Training Delivery: Conducting training sessions in Rsre., workshops, and role‑playing exercises, for both new and existing call center agents.
• Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
• Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.