Retail Training Specialist - Onsite Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions company is seeking a Trainer for their Retail account in Cebu City. The role requires at least 1 year of experience in training, ideally within a retail or customer service setting. Key responsibilities include developing training materials, conducting training sessions, and evaluating performance metrics. Candidates should have completed at least 2 years in college. This position is 100% onsite, offering opportunities to enhance the skills of call center agents.

Qualifications

• Minimum 1 year experience as a trainer.
• Preferred retail background or experience in customer service training.
• Ability to design training demos preferred.

Responsibilities

• Design and create training materials including guides and presentations.
• Conduct training sessions for new and existing staff.
• Assess training effectiveness and provide feedback.
• Identify skill gaps and develop strategies to address them.

Skills

Training delivery

Curriculum development

Performance evaluation

Coaching

Customer service skills

Education

Completed at least 2 years in college

Job description

A staffing solutions company is seeking a Trainer for their Retail account in Cebu City. The role requires at least 1 year of experience in training, ideally within a retail or customer service setting. Key responsibilities include developing training materials, conducting training sessions, and evaluating performance metrics. Candidates should have completed at least 2 years in college. This position is 100% onsite, offering opportunities to enhance the skills of call center agents.