Call Center Trainer (Retail) - Cebu City

TASQ Staffing Solutions; Cebu City; On-site; PHP 424,000 - 580,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Call Center Trainer (Retail) to join our Cebu City onsite team. The trainer will design and deliver effective trainings for call center agents, focusing on customer service, product knowledge, and system usage.

The role involves curriculum development, conducting classroom and role-play sessions, evaluating performance, and collaborating with managers to close skill gaps. Start ASAP and work 100% onsite in Cebu.

Qualifications

• Minimum 1 year experience as a trainer.
• Retail background preferred, but trainers for any CS account are eligible.
• Demo training based on provided approaches; ability to create a time-handling demo is a plus.

Responsibilities

• Curriculum development: creating guides, manuals, presentations, and videos.
• Training delivery: conducting sessions via classroom, workshops, and role-plays.
• Performance evaluation & coaching: assess training effectiveness and provide feedback.
• Needs assessment & collaboration: identify skill gaps with management and plan solutions.

Skills

Trainer experience

Customer service training

Education

Two years of college

Job description

Call Center Trainer (Retail) - Cebu City

About the job Call Center Trainer (Retail) - Cebu City

About the job: Trainer - Retail (Cebu) | Onsite

Nature Of the Account: Retail

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Educational Requirement:

• Finished at least 2 years in college without back subject/s

Work Experience:

• Minimum 1 year experience as a trainer
• Preferred: retail background, but can be a trainer for any customer service accounts
• Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred

Responsibilities:

• Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
• Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
• Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
• Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.