Call Center Trainer - Retail (Cebu) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 335,000 - 536,000; Full time

Job summary

A staffing solutions company is seeking a Call Center Trainer to design and deliver training sessions in Cebu City. The ideal candidate has a college degree and at least one year of experience in training, preferably in retail or customer service. Responsibilities include developing training materials, facilitating sessions, and evaluating performance. This is a fully onsite position with a 24/7 coverage schedule.

Qualifications

• At least 1 year of experience as a Trainer, preferably in retail or customer service.
• Ability to perform a training demo based on a customer service approach.
• Experience in instructional design and curriculum development is an advantage.

Responsibilities

• Design and develop training materials covering customer service skills.
• Facilitate training sessions through seminars and role-playing exercises.
• Measure training effectiveness and provide feedback to agents.
• Collaborate with managers to identify training needs.

Skills

Experience as a Trainer

Retail background

Training demo creation

Education

College Degree

Job description

Call Center Trainer - Retail (Cebu) | Onsite

About the job Call Center Trainer - Retail (Cebu) | Onsite

Position: Trainer - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Work Arrangement: Fully Onsite in Cebu City

Shift Schedule & Rest Days: 24/7 coverage

Educational Requirement: College Degree

Work Experience:

• At least 1 year of experience as a Trainer
• Preferably with a retail background, but candidates with experience training for any customer service accounts are also acceptable
• Ability to perform a training demo based on a customer service approach provided by trainers; candidates capable of creating a training demo for handling time would be an advantage

Responsibilities:

• Curriculum Development: Designing and developing training materials such as guides, manuals, presentations, and possibly instructional videos covering customer service skills, product knowledge, system usage, and company policies.
• Training Delivery: Facilitating training sessions through various methods such as classroom seminars, workshops, and role-playing exercises for both new hires and existing call center agents.
• Performance Evaluation & Coaching: Measuring the effectiveness of training through assessments and performance metrics, identifying areas for improvement, and providing one-on-one coaching and feedback to agents.
• Needs Assessment & Collaboration: Partnering with managers and leadership to identify skill gaps and training requirements within the call center, then creating strategies to address those needs.