Trainer - Retail (Cebu City) - Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions company is seeking a Trainer for their Retail account in Cebu City. The role requires at least 1 year of experience in training, ideally within a retail or customer service setting. Key responsibilities include developing training materials, conducting training sessions, and evaluating performance metrics. Candidates should have completed at least 2 years in college. This position is 100% onsite, offering opportunities to enhance the skills of call center agents.

Qualifications

• Minimum 1 year experience as a trainer.
• Preferred retail background or experience in customer service training.
• Ability to design training demos preferred.

Responsibilities

• Design and create training materials including guides and presentations.
• Conduct training sessions for new and existing staff.
• Assess training effectiveness and provide feedback.
• Identify skill gaps and develop strategies to address them.

Skills

Training delivery

Curriculum development

Performance evaluation

Coaching

Customer service skills

Education

Completed at least 2 years in college

Job description

About the job Trainer - Retail (Cebu City) - Onsite

About the job Trainer - Retail (Cebu City)- Onsite

Nature Of the Account: Retail

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: 24x7

Educational Requirement:

• Finished at least 2 years in college without back subject/s

Work Experience:

• Minimum 1 year experience as Trainer
• Preferred: retail background, but can be a trainer for any customer service accounts
• Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred

Responsibilities:

• Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
• Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
• Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
• Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.