BPO Trainer (Retail Operations)

Wipro Philippines Inc.; Philippines; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

Wipro Philippines Inc. in Cebu City is seeking an experienced Trainer to join our Retail Operations team. You will manage end-to-end training delivery to ensure employees are equipped with the knowledge, skills, and confidence to succeed in the program.

The role requires facilitating training programs for a retail operations account, conducting various training sessions, and maintaining detailed training records. You will work onsite in Cebu City, with a shifting schedule to meet business needs.

Formación

• 2+ years of BPO experience.
• 1 year of experience in training facilitation, preferably within a BPO or operations environment.
• Strong presentation, facilitation, communication, and stakeholder management skills.
• College degree preferred/required; candidates with 2 years in college may be considered if they have relevant training and BPO experience.
• Experience supporting retail operations or retail accounts is an advantage.
• Willing to work on a shifting schedule.
• Willing to work onsite in Cebu City.

Responsabilidades

• Facilitate end-to-end training programs for employees supporting a retail operations account/client.
• Conduct new hire, process, product, and refresher training as required.
• Prepare and maintain training reports, attendance records, assessment results, and other training documentation.
• Monitor trainee performance and identify knowledge or performance gaps.
• Recommend and implement training improvements based on results, feedback, and operational requirements.
• Collaborate with Operations and other stakeholders to ensure training initiatives are aligned with business needs.
• Support continuous improvement of training materials, methodologies, and overall training effectiveness.

Conocimientos

BPO experience

Training facilitation

Presentation skills

Stakeholder management

Communication

Educación

College degree preferred/required

Descripción del empleo

Trainer | Retail Operations | Cebu City

We are looking for an experienced Trainer to join our Retail Operations team in Cebu City. The successful candidate will manage end-to-end training delivery, ensuring employees are equipped with the knowledge, skills, and confidence needed to succeed in the program.

Key Responsibilities

• Facilitate end-to-end training programs for employees supporting a retail operations account/client.

• Conduct new hire, process, product, and refresher training as required.

• Prepare and maintain training reports, attendance records, assessment results, and other training documentation.

• Monitor trainee performance and identify knowledge or performance gaps.

• Recommend and implement training improvements based on results, feedback, and operational requirements.

• Collaborate with Operations and other stakeholders to ensure training initiatives are aligned with business needs.

• Support continuous improvement of training materials, methodologies, and overall training effectiveness.

Qualifications

• At least 2 years of overall BPO experience.

• At least 1 year of experience in training facilitation, preferably within a BPO or operations environment.

• Strong presentation, facilitation, communication, and stakeholder management skills.

• College graduate preferred/required. Candidates who have completed at least 2 years in college may also be considered, provided they have relevant training and BPO experience.

• Experience supporting retail operations or retail accounts is an advantage.

• Comfortable handling training reports, performance monitoring, and improvement initiatives.

• Willing to work on a shifting schedule.

• Willing to work onsite in Cebu City.