BPO Trainer (Mobility Account)

Bravissimo Resourcing Inc.; Pasig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

13th Month Pay

Paid Holidays

HMO

Job summary

A leading BPO company is seeking a BPO Trainer for their mobility account based in Pasig, Philippines. The role requires a college graduate in Computer Engineering or Information Technology, with at least 1 year of BPO training experience. Responsibilities include delivering New Hire Training on mobility products and conducting sessions to enhance agent proficiency. Candidates should possess strong analytical skills and tech literacy regarding mobile technologies. Competitive government benefits are offered.

Qualifications

• At least 1 year of experience as a Trainer in the BPO industry.
• Experience handling blended accounts (Voice and Chat/Email).
• Deep understanding of mobile operating systems and hardware troubleshooting.

Responsibilities

• Deliver comprehensive New Hire Training focusing on mobility products.
• Conduct training sessions to improve agent proficiency in new tech releases.

Skills

Training Needs Analysis (TNA)

Product-Specific Training

Analytical Skills

Tech Literacy

Education

College Graduate of Computer Engineering, Information Technology or any tech-related course

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

13th Month Pay, Paid Holidays

Insurance Health & Wellness

HMO

BPO Trainer (Mobility Account)

Job Qualifications

• Education: Strictly a College Graduate of Computer Engineering (CEC), Information Technology (IT), or any tech-related course.
• BPO Experience: At least 1 year of experience as a Trainer within the BPO industry.
• Training Expertise: Proven experience in conducting Product-Specific Training and Upskilling sessions.
• Account Background: Experience handling blended accounts (Voice and Chat/Email).
• Analytical Skills: Experience performing Training Needs Analysis (TNA) is highly preferred.
• Tech Literacy: Deep understanding of mobile operating systems, hardware troubleshooting, and wireless technology.

Key Responsibilities

• Deliver comprehensive New Hire Training (NHT) focusing on mobility products, services, and technical troubleshooting.
• Conduct targeted training sessions to improve agent proficiency in new tech releases or specialized customer handling.