BPO Trainer – Customer Service Account

The Hird Corp.; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

20% Night differential

HMO and Insurance as early as day one

Competitive salary and performance incentives

Paid training and continuous development opportunities

Supportive team culture

Comprehensive training and development

Full Access to Workplace Amenities

Accessible work location

Job summary

A leading training organization in Cebu City is seeking a Trainer to develop customer service professionals. You will lead training sessions, create materials, and coach agents. The ideal candidate has at least 1 year of BPO experience and strong communication skills. This role offers competitive salary, benefits, and a supportive work culture.

Qualifications

• Minimum 1 year of experience as a Trainer in the BPO industry.
• Preferably with a retail background, but open to any customer service account.
• Willing to conduct a demo session.
• Willing to conduct a demo session (based on the customer service approach provided by the team)
• Willing to work 100% onsite in Cebu City

Responsibilities

• Lead training sessions and create learning materials.
• Coach agents and track performance outcomes.
• Work with Operations and Quality teams to address skill gaps.
• Foster a supportive and motivating learning environment.

Skills

Strong communication skills

Facilitation skills

Education

At least 2nd year completed / College Graduate

Job description

Overview

Join our team as a Trainer and help develop top-performing customer service professionals!

You’ll be responsible for leading training sessions, creating learning materials, coaching agents, and tracking performance outcomes.

You’ll also work with Operations and Quality teams to address skill gaps and ensure training goals are met—all while fostering a supportive and motivating learning environment.

Qualifications

• Minimum 1 year of experience as a Trainer in the BPO industry
• Preferably with a retail background, but open to any customer service account
• Strong communication and facilitation skills
• Educational requirement: At least 2nd year completed / College Graduate
• Willing to conduct a demo session (based on the customer service approach provided by the team)
• Willing to work 100% onsite in Cebu City

Perks & Benefits

• 20% Night differential
• HMO and Insurance as early as day one of employment
• Competitive salary and performance incentives
• Paid training and continuous development opportunities
• Supportive team culture
• Comprehensive training and development
• Full Access to Workplace Amenities
• Accessible work location