Call Center Trainer - Cebu City (onsite)

TASQ Staffing Solutions; Cebu City; On-site; Full time

Job summary

A staffing firm is seeking a Trainer for their e-commerce account in Cebu City. The candidate should be a college graduate with at least 1 year of training experience and familiarity with non-voice processes. Responsibilities include assigning pre-study work, conducting trainings, and collaborating on training content. Excellent communication skills are essential, and willingness to demonstrate customer service approaches is preferred. This is an onsite position with a 24x7 shift schedule.

Qualifications

• Must have at least 1 year experience as a trainer.
• Willing to do a demo based on customer service.
• Strong communication and training skills required.

Responsibilities

• Assign appropriate pre-study work as defined by client.
• Complete required tracking and reporting tasks thoroughly.
• Conduct training on SOPs for new and old team members.

Skills

Good communication skills

Training experience

Familiarity with non-voice processes

Education

2nd year completed/College Grad

Job description

We need trainers for our e-commerce account.

About the job: Trainer - Ecommerce (Cebu City) | Onsite

Account: E-commerce

Type of Support: Non-voice

Work Setup: 100% Onsite (Cebu)

Shift Schedule | Rest Days: 24x7

Start Date: ASAP

Job Description

• Assigns appropriate pre-study work, as defined by client and Individual training organization
• Consistently and thoroughly completes required tracking and reporting tasks
• Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
• Conducting outlier, Vitality and ad hoc client/process-related trainings
• Support service levels by being productive whenever required
• Training the new and old team members on SOPs
• Collaborating with teams for creating and designing of new training content

Qualifications

• 2nd year completed/College Grad
• Minimum 1 year experience as a trainer
• Preferred: Familiarity with non-voice processes
• Good communication skills
• Will do a demo based on any customer service approach