Trainer

Gratitude Philippines; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Job summary

A leading training organization in Cebu City is seeking an experienced training specialist to deliver on-site training programs. The ideal candidate will have 3-5 years of experience in training or coaching, a diploma, and the ability to enhance agent performance through effective coaching and feedback. Responsibilities include assigning pre-study work, monitoring training effectiveness, and supporting team members in process knowledge. This full-time role is essential for fostering a productive training environment.

Qualifications

• 3-5 years of relevant experience in training or coaching roles.
• Ability to train new and existing team members on SOPs and processes.
• Strong analytical skills to monitor training effectiveness.

Responsibilities

• Assign appropriate pre-study work as defined by client.
• Complete required tracking and reporting tasks consistently.
• Deliver training assessments to trainees.
• Monitor calls on Soft Skills, Process & Compliance Parameters.
• Monitor training program effectiveness and remediation initiatives.
• Deliver training assessments and certify trainees before sessions.
• Train new entrants on process and product knowledge.

Skills

Training

Coaching

Content design

SOPs

Audit data analysis

Compliance

Attentiveness

Education

Diploma

Job description

On-site - Cebu 3-5 Yrs Exp Diploma Full-time

Job Description

• Assigns appropriate pre-study work, as defined by client and Individual training organization
• Consistently and thoroughly completes required tracking and reporting tasks
• Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
• Conducting outlier, Vitality and ad hoc client/process related training
• Support service levels by being productive whenever required
• Training the new and old team members on SOPs
• Collaborating with teams for creating and designing new training content
• Monitor calls on Soft Skills, Process & Compliance Parameters
• Provide Coaching & Feedback to enhance agent performance.
• Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans
• Keep the Floor advisors updated on new process changes/updates, improvement initiatives
• Monitoring and reporting on the effectiveness of training programs and implementing remediation programs
• Completes certification courses prior to conducting first training session
• Adheres to Agent and/or Representative training schedule and curriculum
• Delivering training assessments to trainees
• Train the New entrants on Process & Product knowledge
• Analyze the Coaching / Training needs of the new entrants & support them in delivery
• Support floor Training Initiatives: Resolution & Communication /Vitality Training

Working Location

Central Bloc 2, IT Park. Cebu City, 6000 Cebu, Philippines

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