Process Trainer - Cebu (start work by August 15, 2025)

TASQ Staffing Solutions; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

A staffing solutions provider is seeking a Process Trainer for retail in Cebu. The role involves designing training materials, facilitating training sessions, and evaluating performance. Candidates should have a college degree and at least 1 year of trainer experience, preferably in retail. This position is fully onsite and starts on August 15, 2025.

Qualifications

• At least 1 year of experience as a Trainer.
• Preferred: Retail background.
• Ability to create training demos for time management.

Responsibilities

• Design and develop training materials related to customer service skills.
• Facilitate training sessions through seminars, workshops, and role-playing.
• Measure training effectiveness through assessments and data.
• Partner with managers to identify skill gaps.

Skills

Training delivery skills

Curriculum development

Coaching and feedback

Customer service knowledge

Customer service knowledge

Education

College Degree

Job description

Process Trainer - Cebu (start work by August 15, 2025)

Job Openings Process Trainer - Cebu (start work by August 15, 2025)

About the job Process Trainer - Cebu (start work by August 15, 2025)

Position Title: Trainer - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Work Arrangement: Fully Onsite in Cebu

Educational Qualification: College Degree

Work Experience:

• At least 1 year of experience as a Trainer
• Preferred: Retail background, but open to trainers for any customer service accounts
• Ability to deliver training demos based on provided customer service approaches; having the skill to create training demos for handling time management is a plus

Key Responsibilities:

• Curriculum Development: Design and develop training materials such as guides, manuals, presentations, and videos related to customer service skills, product knowledge, system usage, and company policies.
• Training Delivery: Facilitate training sessions through various methods like classroom seminars, workshops, and role-playing exercises for both new hires and existing agents.
• Performance Evaluation & Coaching: Measure training effectiveness through assessments and performance data, identify areas for improvement, and provide personalized coaching and feedback to agents.
• Needs Assessment & Collaboration: Partner with managers and leadership to identify skill gaps and training requirements, and develop strategies to address these needs.