BPO Sales (B2B) - Supervisor - Eastwood - 60K + commissions

weSource Management Consultancy Firm; Quezon City; On-site; PHP 609,000 - 730,000; Full time

Job summary

A leading BPO consultancy is seeking a BPO Sales (B2B) Supervisor in Quezon City, Philippines. The candidate will oversee a team of sales agents, focusing on lead generation and managing client relationships. This role requires a minimum of 5 years of experience managing B2B sales programs in a BPO setting. The position offers a salary of up to 60K plus commissions, necessitating hands-on leadership and expertise in performance metrics and team management.

Qualifications

• Minimum of 5 years experience managing a B2B Sales program in a BPO company.
• Proficient in leading sales teams and generating leads.
• Experience in performance metrics and client relationship management.

Responsibilities

• Manage and lead a team of sales agents in B2B sales.
• Oversee daily operations and maintain performance targets.
• Conduct training and provide regular feedback to team members.

Skills

Lead generation

Sales management

Coaching

Performance metrics analysis

Client relationship management

Job description

BPO Sales (B2B) - Supervisor - Eastwood - 60K + commissions

Job Openings BPO Sales (B2B) - Supervisor - Eastwood - 60K + commissions

About the job BPO Sales (B2B) - Supervisor - Eastwood - 60K + commissions

We are hiring for a B2B Sales Team leader for a BPO Client in Eastwood

This is an onsite work and follows a night schedule (US)

Salary is up to 60K with commissions on top

Minimum of 5 years experience required for this role ideally managing a B2B Sales program in a BPO Company

Job Summary: The Team Leader will be responsible for managing and leading a team of sales agents for the calling industrial companies for purchasing of waste & recycling products focused on paper & plastic. This role involves overseeing daily operations, training team members, ensuring performance targets are met, and maintaining client relationships. The Team Leader will also be actively involved in lead generation and sales processes to set benchmarks and provide hands-on guidance to the team.

Responsibilities

1. Daily Deliverables: Lead generation and sales activities, including making at least 5-10 sales calls per day, conducting outbound calls to generate leads for industrial customers (waste, recycling products like paper & plastic), leading a daily team huddle, qualifying leads, maintaining a robust sales pipeline, monitoring real-time performance metrics, providing immediate feedback, demonstrating the sales process by making actual calls and closing deals, preparing and sending daily performance reports to the client, developing and implementing strategies to meet and exceed sales targets, addressing escalated customer issues, and coaching team members.
2. Team Management: Recruit, train, and mentor sales representatives; monitor performance and provide regular feedback and coaching; conduct weekly performance reviews; hold regular team meetings and one-on-one sessions; review and refine call scripts and sales strategies based on performance data; ensure compliance with company policies and industry regulations.
3. Process Optimization: Continuously refine sales scripts and processes based on performance data and client feedback; review and update the lead scoring system if necessary; collaborate with management to develop and implement new sales strategies; conduct training sessions on specific skills or product knowledge areas.

Monthly Deliverables

1. Performance Management: Prepare and present a monthly performance report to the client; track and analyze key performance indicators (KPIs) for the team and individuals; conduct formal performance evaluations; set and communicate monthly targets and incentives; identify areas for improvement and implement corrective actions; review and adjust staffing levels based on campaign needs; analyze customer feedback and implement improvements.
2. Client Relationship Management: Serve as the primary point of contact for the client; conduct comprehensive process reviews and implement optimizations; organize team-building or motivation events; prepare and deliver daily, weekly, and monthly reports to the client; review and update onboarding and training materials; address client concerns and implement feedback; collaborate with the client to refine campaign strategies and goals.

Key Performance Indicators (KPIs)

• Team sales revenue against targets
• Lead conversion rates
• Average handling time
• Customer satisfaction scores
• Team attendance and attrition rates
• Quality assurance scores
• Client satisfaction ratings