BPO Team Leader | BPO Supervisor

TASQ Staffing Solutions; Cebu City; In loco; PHP 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

TASQ Staffing Solutions in the Philippines is seeking a proactive Team Leader to manage a voice support team within a high-volume customer service environment. This onsite role requires strong leadership, clear communication, and the ability to drive performance and SLAs while balancing coaching and development.

You will oversee daily operations, delegate tasks, coordinate with upper management, mentor teammates, and resolve conflicts to maintain productivity and morale across rotating shifts.

Competenze

• Minimum 2 years in a Team Lead or Supervisory role.
• Experience in leading teams in customer service or similar.
• Strong leadership, communication, and organizational skills.

Mansioni

• Team Management: Supervise daily operations of the support team, track performance metrics, and ensure SLAs are met.
• Communication: Liaise between the team and upper management, delivering updates, policy changes, and feedback clearly.
• Task Delegation & Coordination: Allocate tasks based on team members' skills and capacity while ensuring deadlines and quality standards are met.
• Coaching & Development: Provide regular coaching, mentoring, and performance feedback to team members.
• Conflict Resolution: Mediate interpersonal issues and maintain a positive team environment.

Conoscenze

Leadership

Communication

Problem solving

Team management

Formazione

Bachelor’s degree preferred

Descrizione del lavoro

About the job BPO Team Leader | BPO Supervisor

About the Role:

We are seeking a proactive and experienced Team Lead to manage a voice support team within a customer service operations environment. The ideal candidate will have a strong background in leading teams, especially in high-volume or customer-facing environments. This role is fully onsite and requires flexibility to work across rotating shifts.

Key Responsibilities:

• Team Management: Supervise daily operations of the support team, track performance metrics, and ensure service level agreements (SLAs) are met.
• Communication: Serve as the liaison between the team and upper management, delivering updates, policy changes, and feedback clearly and effectively.
• Task Delegation & Coordination: Allocate tasks based on team members skills and capacity while ensuring deadlines and quality standards are met.
• Coaching & Development: Provide regular coaching, mentoring, and performance feedback to team members to support their professional growth.
• Conflict Resolution: Mediate interpersonal issues and ensure a positive team environment to maintain productivity and morale.

Qualifications:

• Education: College degree preferred, but open to undergraduates with relevant experience.
• Experience: Minimum of 2 years in a Team Lead or Supervisory role within any line of business.
• Skills:
  • Strong leadership and organizational skills
  • Excellent verbal and written communication
  • Problem-solving and decision-making abilities
  • Comfortable working in fast-paced, customer-driven environments