BPO | Team Lead - Retail Account

The Hird Corp.; Cebu City; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

20% Night differential

Performance bonuses

Paid training

Career growth opportunities

Supportive team culture

Full access to workplace amenities

Job summary

A leading company in the retail sector is seeking a skilled Team Lead in Cebu City. The successful candidate will supervise a team of agents, ensuring performance and operational excellence while coaching and motivating team members. Candidates should have strong communication skills, at least 2 years of leadership experience, and the ability to thrive in a dynamic environment. Competitive salary and bonuses are offered.

Qualifications

• Minimum of 2 years of proven experience as a Team Lead.
• Strong coaching and mentoring skills.
• Ability to work in a fast-paced environment.
• Excellent communication, problem-solving, and organizational abilities.
• Retail domain experience preferred.

Responsibilities

• Supervise and drive performance of agents.
• Coach and motivate team members.
• Ensure operational excellence.

Skills

Leadership

Communication skills

Problem-solving skills

People management

Problem Solving

Education

Undergraduate or College Graduate

Job description

Overview

We are seeking a highly skilled and motivated Team Lead to join our team. The successful candidate will be responsible for supervising a team of agents, driving performance, and ensuring operational excellence. This role involves coaching, mentoring, and motivating team members to meet business objectives while maintaining high-quality service standards. The ideal candidate will have proven leadership experience, strong communication and problem-solving skills, and the ability to thrive in a fast-paced environment.

Responsibilities

• Supervise a team of agents, drive performance, and ensure operational excellence.


• Coach, mentor, and motivate team members to meet business objectives while maintaining high-quality service standards.

Qualifications

• Undergraduate or College Graduate


• At least 2 years of proven experience as a Team Lead in any line of business (preferably in the retail domain)


• Strong people management, coaching, and mentoring skills


• Excellent communication, problem-solving, and organizational abilities


• Ability to work in a fast-paced and dynamic environment


• Willing to work onsite and in shifting schedules (if applicable)

Why Join Us?

• 20% Night differential and performance bonuses


• Competitive salary and performance incentives


• Paid training and continuous development opportunities


• Career growth opportunities


• Supportive team culture


• Full Access to Workplace Amenities