Customer Service/Technical Support - BPO - Eastwood - Onsite - Multiple Shifts - Up to 30K

weSource Management Consultancy Firm; Quezon City; On-site; PHP 200,880 - 334,800; Full time

Job summary

weSource Management Consultancy Firm in Eastwood, Quezon City is seeking Customer Service Representatives for an onsite BPO role with multiple shifts. The position offers a salary up to 30,000 PHP monthly based on experience and interview results.

You will handle inquiries via phone, email, and chat, provide accurate information, and resolve issues to ensure high customer satisfaction while documenting interactions in the system. No prior experience required; Senior High School graduates welcome.

Qualifications

• Open to candidates with no prior work experience; must have completed Senior High School.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive customer relationships.
• Capable of managing multiple tasks simultaneously and handling high call volumes in a fast-paced environment.
• Demonstrates patience, empathy, and a customer-focused approach to problem-solving.
• Proficient in basic computer applications and willing to learn new systems and processes.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and chat channels.
• Provide accurate, clear, and relevant information regarding products, services, policies, and procedures.
• Address and resolve customer concerns, issues, and complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions, transactions, and resolutions in the appropriate systems.
• Collaborate with team members and cross-functional departments to enhance service quality and customer experience.
• Meet established performance targets, including productivity, quality, and customer satisfaction metrics.
• Contribute positively to team objectives and support continuous improvement initiatives.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Patience & empathy

Willingness to learn

Education

Senior High School graduate

Tools

CRM systems

Job description

Customer Service/Technical Support - BPO - Eastwood - Onsite - Multiple Shifts - Up to 30K

We are looking for Customer Service Representatives to work for a BPO in Eastwood.

This is an onsite role with multiple shifts (based on account/program).

Salary is up to 30,000 based on experience and interview result.

Requirements

• Open to candidates with no prior work experience; must have completed Senior High School.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive customer relationships.
• Capable of managing multiple tasks simultaneously and handling high call volumes in a fast-paced environment.
• Demonstrates patience, empathy, and a customer-focused approach to problem-solving.
• Proficient in basic computer applications and willing to learn new systems and processes.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and chat channels.
• Provide accurate, clear, and relevant information regarding products, services, policies, and procedures.
• Address and resolve customer concerns, issues, and complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions, transactions, and resolutions in the appropriate systems.
• Collaborate with team members and cross-functional departments to enhance service quality and customer experience.
• Meet established performance targets, including productivity, quality, and customer satisfaction metrics.
• Contribute positively to team objectives and support continuous improvement initiatives.