BPO Operations Manager - Onsite - Eastwood - 90K

weSource Management Consultancy Firm; Quezon City; On-site; PHP 914,004 - 1,094,796; Full time

Job summary

A leading management consultancy in Quezon City is seeking an experienced BPO Operations Manager to manage daily operations and client management for a team of 150 people. The ideal candidate will have over 5 years of operations management experience, with strong analytical, budgeting, and leadership skills. This role requires proficiency in financial tools and excellent communication abilities. The consultancy offers competitive compensation and a collaborative work environment.

Qualifications

• 5+ years of operations management or related quantitative-based business experience.
• Proficiency in spreadsheets, financial tools, financial modeling, and budgeting.
• Strong quantitative and analytical abilities.

Responsibilities

• Manage daily operations to ensure efficiency, productivity, and quality across various departments.
• Develop and implement operational policies and procedures.
• Conduct detailed analyses of existing operations and processes.
• Collaborate with management on budgeting, planning, and reporting.
• Communicate regularly with operating teams and management.
• Manage staffing levels, supply requirements, and equipment needs.
• Ensure client satisfaction through effective relationship management.

Skills

Operations management

Financial modeling

Data analysis

Client management

Project management

Education

Bachelor's degree in operations management or related field

Job description

BPO Operations Manager - Onsite - Eastwood - 90K

Job Openings BPO Operations Manager - Onsite - Eastwood - 90K

About the job BPO Operations Manager - Onsite - Eastwood - 90K

Job Summary:

We are seeking an experienced and strategic BPO Operations Manager to join our team, responsible for managing daily operations and client management for a team of 150 people. The successful candidate will have a proven track record of driving operational excellence, managing client relationships, and leading high-performing teams.

Responsibilities:

• Manage daily operations to ensure efficiency, productivity, and quality across various departments.
• Develop and implement operational policies and procedures to align with corporate goals and client success.
• Conduct detailed analyses of existing operations and processes, identifying areas for improvement and devising new approaches to enhance efficiencies
• Collaborate with management on budgeting, planning, and reporting, including creating financial forecasts for key operational initiatives
• Communicate regularly with operating teams and management to present ideas, new processes, and findings based on analytics
• Manage staffing levels, supply requirements, and equipment needs, while also directing, training, and mentoring operations department team members
• Develop relationships across the organization, establish alliances with partners, and leverage analytical technology and tools effectively
• Ensure client satisfaction by managing client relationships, resolving issues, and identifying opportunities for growth

Requirements:

• 5+ years of operations management or related quantitative-based business experience
• Expertise in creating reports and presentations to influence business decisions
• Proficiency in spreadsheets, financial tools, financial modeling, and budgeting
• Strong quantitative and analytical abilities
• Excellent communication, presentation, planning, organizational, and project management skills
• Attention to detail and ability to work in a fast-paced environment
• Bachelor's degree in operations management, or related field