BPO Sr. Executive - Process Training (MOA Pasay) - Hybrid

TASQ Staffing Solutions; Pasay; Hybrid; PHP 335,000 - 614,000; Full time

Job summary

TASQ Staffing Solutions is hiring a BPO Sr. Executive - Process Training to support MOA Pasay, with a hybrid work setup and mid-shift schedule. You will conduct new hire training for process processes and develop targeted training plans to uplift agent performance.

The role requires at least 2 years in training within a BPO, plus basic MS Office and Adobe editing skills. A college degree (or 72 units) is acceptable, with emphasis on delivering effective training outcomes.

Qualifications

• 2 years of experience in Training BPO.
• Basic knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook.
• Responsible for support for current New-Hire Training then full facilitation of future New-Hire Training classes, reporting and feedback to the agent.
• At least 2nd Year College / 72 Units | Bachelor's Degree (Any course).
• Basic knowledge of editing tools Adobe.

Responsibilities

• Conduct New Hire training for process based on the agenda.
• Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will be the outcome of a TNA and action plans.
• Create a Training Needs Analysis and create action plans based on TNA and opportunities to support Operations.
• Collaborate with the CE (Customer Experience), Quality Analyst and Pre Process Training team in making suggestions in enhancing training agenda.
• Provide feedback to associates / trainees based on progress in training.
• Complete required reports for tracking and communicating training progress at different levels.
• Conduct coaching sessions to trainees and agents towards performance improvement.

Skills

Training BPO

Education

Bachelor's degree

Tools

MS Office

MS Excel

PowerPoint

Word

Outlook

Adobe

Job description

BPO Sr. Executive - Process Training (MOA Pasay) - Hybrid

Job Openings BPO Sr. Executive - Process Training (MOA Pasay) - Hybrid

About the job BPO Sr. Executive - Process Training (MOA Pasay) - Hybrid

About the job Sr. Executive - Process Training (MOA Pasay) | Hybrid

Work Setup: Hybrid (MOA Pasay)

Work Schedule: Mid Shift

Requirements:

• 2 years of experiencing in Training BPO
• Basic knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
• Responsible for Support for current New-Hire Training then Full Facilitation of Future New-Hire Training Classes, reporting, and feedback to the agent.
• At least 2nd Year College / 72 Units | Bachelor's Degree (Any course)
• Basic knowledge of editing tools Adobe

Responsibilities:

• Conduct New Hire training for Process based on the agenda
• Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will
  be the outcome of a TNA and action plans.
• Create a Training Needs Analysis and create action plans based on TNA and opportunities
  to support Operations.
• Collaborate with the CE (Customer Experience), Quality Analyst and Pre Process Training
  team in making suggestions in enhancing training agenda.
• Provide feedback to associates / trainees based on progress in training
• Complete required reports for tracking and communicating training progress at different
  levels
• Conduct coaching sessions to trainees and agents towards performance improvement.