Communications Trainer - MOA Pasay

TASQ Staffing Solutions; Pasay; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing solutions company is seeking a Communications Trainer in Pasay for a graveyard shift. Responsibilities include monitoring calls, conducting coaching sessions, and developing training materials for agents. The role requires at least a college degree and 2 years of BPO experience, with a minimum of 1 year in training. It is essential to possess strong coaching and customer experience knowledge. This position is 100% onsite.

Qualifications

• At least 2 years of BPO experience.
• At least 1 year of training experience.
• Experience in ESL and LPT is a plus.

Responsibilities

• Monitor calls to identify coaching needs.
• Conduct coaching sessions for agents.
• Develop materials for Foundation Skills Training.
• Analyze data to measure training effectiveness.

Skills

BPO experience

Training experience

Coaching skills

Customer experience knowledge

Education

College Graduate of any course

Job description

About the job Communications Trainer - MOA Pasay

About the job: Communications Trainer - MOA Pasay | Onsite

Work Setup: 100% Onsite (MOA Pasay)

Work Schedule: Graveyard Shift

Requirements:

• College Graduate of any course
• At least 2 years of BPO experience (Minimum Qualification)
• At least 1 year of Foundation Skills/Product Training Experience
• Open to ESL and LPT experience with minimum qualification of 2 years BPO experience

Responsibilities:

• Monitor calls of agents to identify behaviors, coaching, and learning needs on soft skills pertinent to call handling and customer experience.
• Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
• Conduct learning sessions on customer experience for both agents and support (e.g., AMs).
• Develop materials and conduct Foundation Skills Training (FST) when needed.
• May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.
• Help the CE AM and/or CE LAM gather, measure, and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis.