BPO Agent: Customer Support, Training & Bonuses

Neksjob Philippines; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Service Representative to support customers via phone, email, and chat. On-site in Quezon City, no prior experience is required for K-12, high school, or college grads.

You’ll resolve inquiries, provide product information, and troubleshoot technical concerns with a focus on clear communication. Ideal candidates demonstrate strong communication and active listening, plus basic computer proficiency to navigate common tools.

Qualifications

• No experience required; open to K-12 graduates, college graduates and fresh grads.
• Strong communication skills and active listening.
• Basic computer literacy and ability to navigate common software.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Communication skills

Active listening

Basic computer proficiency

Education

High School Diploma

Job description

Neksjob Philippines is hiring a Customer Service Representative to support customers via phone, email, and chat. On-site in Quezon City, no prior experience is required for K-12, high school, or college grads.

You’ll resolve inquiries, provide product information, and troubleshoot technical concerns with a focus on clear communication. Ideal candidates demonstrate strong communication and active listening, plus basic computer proficiency to navigate common tools.