Onsite BPO Customer Service Associate – Training & Bonuses

Neksjob Philippines; Negros Occidental; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Service Associate – Call Center to join our BPO team in the Philippines. The role focuses on handling customer inquiries, providing solutions, and clearly communicating products and policies. Training will be provided; onsite work and rotating shifts are required.

Ideal for applicants starting a career in BPO, with no prior call center experience needed and a Senior High School diploma or equivalent. Strong listening and problem-solving skills are valued.

Qualifications

• No previous call center experience required.
• Senior High School graduate.
• Basic computer and typing skills.
• Willing to work onsite and in shifting schedule.
• Adaptable, dependable, and eager to learn.

Responsibilities

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Skills

Listening skills

Problem-solving abilities

Typing skills

Basic computer skills

Education

Senior High School graduate

Job description

Neksjob Philippines is hiring a Customer Service Associate – Call Center to join our BPO team in the Philippines. The role focuses on handling customer inquiries, providing solutions, and clearly communicating products and policies. Training will be provided; onsite work and rotating shifts are required.

Ideal for applicants starting a career in BPO, with no prior call center experience needed and a Senior High School diploma or equivalent. Strong listening and problem-solving skills are valued.