Customer Service Rep: Troubleshoot & Resolve + Bonuses

Neksjob Philippines; Philippines; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring for an on-site BPO Agent position in Quezon City. The role welcomes new entrants with no work experience, targeting high school or college graduates who can communicate clearly and learn quickly.

As a Customer Service Representative, you will assist clients across phone, email, and live chat, diagnose basic problems, and provide accurate product information. Training and development are offered to help you succeed.

Qualifications

• Excellent verbal communication, active listening abilities, and basic digital literacy.

Responsibilities

• Answer customer calls and assist with questions about products, orders, and accounts.
• Provide clear explanations of company services, policies, and available options.
• Investigate customer concerns and troubleshoot issues professionally.
• Resolve customer problems efficiently and strive for first-call resolution.
• Update customer and account information accurately.

Skills

Verbal communication

Active listening

Digital literacy

Education

High School or Senior High School

College graduate

Job description

Neksjob Philippines is hiring for an on-site BPO Agent position in Quezon City. The role welcomes new entrants with no work experience, targeting high school or college graduates who can communicate clearly and learn quickly.

As a Customer Service Representative, you will assist clients across phone, email, and live chat, diagnose basic problems, and provide accurate product information. Training and development are offered to help you succeed.