Service Desk Trainer - Onsite, Career Growth & Bonuses

TASQ Staffing Solutions; Angeles; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

TASQ Staffing Solutions is seeking an Account/Process Trainer for Service Desk Financial in Clark, Pampanga. This onsite role requires coordinating curricula, delivering sessions, and leading cross-functional teams to raise performance and service quality.

Ideal candidates have 4+ years in BPO with 2+ years as a trainer, strong communication, and willingness to work in shifting Clark schedules. Bachelor's degree in any field is required.

Qualifications

• Bachelor's degree in any field.
• Minimum of 4 years of total BPO experience, with at least 2 years as a trainer within BPO or shared services.
• Background or knowledge in Tech Support or Service Desk roles.
• Excellent verbal and written communication skills.
• Willing to work in shifting schedules in Clark.

Responsibilities

• Identify training requirements and tailor curricula.
• Provide follow-up support on the floor to reinforce learning and improve performance.
• Design and deliver training curricula and courses.
• Develop content and apply appropriate development methodologies.
• Deliver training sessions using effective techniques.
• Understand research principles with guidance.
• Collaborate with various functions and stakeholders.
• Lead cross-cultural teams and manage conflicts.
• Handle administrative tasks: attendance, evaluations, feedback, utilization reports, scheduling.

Skills

Training delivery

Communication

People management

Planning & coordination

Education

Bachelor's degree

Job description

TASQ Staffing Solutions is seeking an Account/Process Trainer for Service Desk Financial in Clark, Pampanga. This onsite role requires coordinating curricula, delivering sessions, and leading cross-functional teams to raise performance and service quality.

Ideal candidates have 4+ years in BPO with 2+ years as a trainer, strong communication, and willingness to work in shifting Clark schedules. Bachelor's degree in any field is required.