Call Center Process Trainer - Clark, Pampanga

TASQ Staffing Solutions; Philippines; On-site; PHP 558,000 - 781,000; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

Fair work-life balance

HMO and life insurance for employee +

Central Business District area

Great Place to Work certified

Job summary

TASQ Staffing Solutions is seeking a Call Center Process Trainer to work on-site in Clark, Pampanga. The role focuses on training needs analysis, curriculum design, content development, and effective delivery for BPO and customer service teams.

The ideal candidate has 4+ years in BPO training, strong communication, and willingness to work in shifting schedules in Clark. Financial training experience is highly preferred and benefits include HMO and insurance coverage for the employee and

Qualifications

• At least 4 years of total BPO experience with 2 years as a trainer.
• Preferably with financial account training experience.
• Excellent oral and written communication.

Responsibilities

• Training Needs Analysis: identify training needs accurately and follow up on the floor.
• Curriculum and Course Design: end-to-end course design understanding.
• Content Development: develop content using proper methodology.
• Course Delivery: employ effective training techniques.
• Research Methodology: basic knowledge to conduct ethical research.
• Partnering: collaborate with functions and client teams cross-culturally.
• People Management: lead cross-cultural teams and manage conflicts.
• Planning and Admin: schedule trainings and manage reports and facilities.

Skills

Training experience

Soft skills training

Customer service

Excellent communication

BPO/shared services experience

On-site / shift adaptability

Education

4-year degree

Tools

MS Office

Job description

Call Center Process Trainer - Clark, Pampanga

About the job Call Center Process Trainer - Clark, Pampanga

TASQ is looking for people (preferably with financialaccount trainer experience) to work on-site in Clark, Pampanga.

Benefits:

• Quarterly performance bonus.
• Outstanding career development opportunities and fast-track career progression.
• Enjoy a fair work-life balance.
• HMO and life insurance for the employee and 2 dependents for free.
• Inside the Central Business District area.
• Great Place to Work certified.

Other Key Requirements:

• Graduate of any 4-year course.
• At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
• Those with financial trainer experience are highly preferred.
• Excellent oral and written communication.
• Amenable to working in shifting schedules in Clark.
• Amenable to work onsite

General Responsibilities:

1. 1. Training Needs Analysis:

   Ability to identify training needs accurately.

   Ability to extend follow-up support on the floor to sustain learning and improve performance.

2. 2. Curriculum and Course Design:

   Demonstrates end-to-end understanding of course design methodologies.

3. 3. Content Development:

   Demonstrates end-to-end understanding of content development and maintains appropriate methodology.

4. 4. Course Delivery:

   Possesses effective delivery/training techniques and methods.

5. 5. Research Methodology:

   Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

6. 6. Partnering:

   Ability to work closely with various functions and stakeholders

   Ability to work closely with client teams effective cross-cultural communication

7. 7. People Management:

   Building and leading cross-cultural teams

   Conflict management

8. 8. Planning, organizing, and administrative skills:

   Scheduling, CS Domain, Reports, Coordination with TIG/Facilities

   Ability to schedule trainings while optimizing the resources available

   Ensures training plan and delivery is executed in a timely manner

   Able to increase efficiencies within processes and the team

Profile Screening Criteria/Checks:

• Screening according to skills defined above: at least 3 years of training experience in soft skills and customer service.

Required Skills:

• CS and Tech Domain:
• Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge
• Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication:
• Excellent oral and written communication skills
• Displays pleasant nature with a receptive attitude in order to reflect the true essence of customer service leadership by Example
• Analytical Ability:
• Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues
• Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders