Body & Paint Service Advisor: Customer & Repair Lead

Inchcape plc; San Juan; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation

Training & career growth

Job summary

Inchcape plc, a global automotive distributor, is seeking a Service Advisor – Body & Paint in Manila. You will be the primary contact for customers, coordinate repairs, prepare estimates, and manage insurance claims while ensuring quality standards.

You will work closely with workshop teams, suppliers, and customers to keep projects on time and within budget, delivering exceptional service and CSI results.

Qualifications

• Graduate in Automotive Technology, Business Admin, Engineering, or related field.
• Experience in automotive service advising or body shop environments.
• Knowledge of insurance claim procedures and quotes.

Responsibilities

• Welcome customers and conduct vehicle inspections for body/paint repair needs.
• Explain recommendations, scope, timelines, and costs clearly and professionally.
• Prepare repair estimates and coordinate insurance and non-insurance claims.
• Open and manage repair orders with accurate customer and vehicle data.
• Liaise with customers, insurance providers, assessors, and workshop teams.
• Provide regular updates on repair status and milestones.
• Coordinate repair scheduling to optimize workshop capacity.
• Ensure parts availability and work with Parts team.
• Monitor quality and inspect vehicles before handover.
• Address inquiries and complaints promptly and professionally.

Skills

Automotive knowledge

Customer service

Communication skills

MS Office

Education

Automotive Technology degree

Tools

Dealership management systems

Insurance claims software

Job description

Inchcape plc, a global automotive distributor, is seeking a Service Advisor – Body & Paint in Manila. You will be the primary contact for customers, coordinate repairs, prepare estimates, and manage insurance claims while ensuring quality standards.

You will work closely with workshop teams, suppliers, and customers to keep projects on time and within budget, delivering exceptional service and CSI results.