Service Advisor - Body & Paint

Inchcape; San Juan; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Dynamic work environment

Competitive pay & incentives

Technical and customer service培训

Career growth

Exposure to industry-leading body &amp

Job summary

Inchcape in Manila seeks a Service Advisor – Body & Paint to act as the primary contact between customers and the Body & Paint workshop. You will coordinate repair requirements, provide accurate estimates, manage customer expectations, and ensure vehicles are restored to the highest standards.

You will welcome customers, explain repair scope, liaise with insurers, and monitor progress to drive timely, high-quality service in a fast-paced workshop.

Qualifications

• Bachelor’s degree or diploma in automotive-related field recommended.
• Experience in automotive service advising or body shop operations is preferred.
• Ability to explain complex repair information clearly to customers.
• Strong communication and customer relation skills.
• Proficient with dealership management systems and MS Office.

Responsibilities

• Greet customers and assess repair requirements for body & paint work.
• Explain repair scope, timelines, and costs to customers clearly.
• Prepare repair estimates and coordinate insurance/non-insurance claims.
• Open and manage repair orders with accurate customer and vehicle data.
• Liaise with customers, insurance providers, assessors and workshop teams.
• Provide updates on status, schedules, and additional work needs.
• Coordinate parts availability with Parts and Procurement teams.
• Monitor repair quality and perform vehicle inspections before handover.
• Address inquiries, concerns, and complaints promptly.
• Ensure proper documentation and billing for repairs.
• Promote additional services and detailing packages when appropriate.
• Support CSI targets, workshop productivity, and revenue goals.

Skills

Automotive service advising

Customer service

Communication

Dealership systems

Documentation

Education

Automotive Technology degree

Business Administration

Engineering

Tools

Microsoft Office

Dealership management systems

CRM systems

Job description

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Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Deliver Exceptional Customer Care and Vehicle Restoration Excellence

Do you have a passion for customer service, vehicle repairs, and delivering outstanding customer experiences?

Join our team as a Service Advisor – Body & Paint, where you will serve as the primary point of contact between customers and the Body & Paint workshop. You will be responsible for coordinating repair requirements, providing accurate estimates, managing customer expectations, and ensuring vehicles are restored to the highest quality standards.

What You'll Do

• Welcome customers and conduct vehicle inspections to assess body and paint repair requirements.
• Explain repair recommendations, scope of work, timelines, and costs clearly and professionally.
• Prepare repair estimates and coordinate insurance and non-insurance claims processing.
• Open and manage repair orders, ensuring all customer and vehicle information is accurately recorded.
• Liaise with customers, insurance providers, assessors, and workshop teams throughout the repair process.
• Provide regular updates on repair status, target completion dates, and any additional work requirements.
• Coordinate repair scheduling to optimize workshop capacity and vehicle turnaround times.
• Ensure parts availability and work closely with the Parts and Procurement teams.
• Monitor repair quality and conduct vehicle inspections prior to customer handover.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Ensure all repair documentation, approvals, and billing requirements are completed accurately.
• Promote additional services, detailing packages, and value-added products when appropriate.
• Support the achievement of Customer Satisfaction Index (CSI), workshop productivity, and revenue targets.
• Maintain adherence to company policies, manufacturer standards, and safety requirements.

About You

To be successful in this role, you will be:

• A college graduate in Automotive Technology, Business Administration, Engineering, or a related field.
• Experienced in automotive service advising, body and paint operations, collision repair, or customer service environments.
• Knowledgeable in vehicle body repair processes, paint refinishing, and insurance claim procedures.
• Skilled in preparing repair quotations and explaining technical information to customers in a clear manner.
• A strong communicator with excellent customer service and relationship-building skills.
• Highly organized and capable of managing multiple repair cases simultaneously.
• Detail-oriented with strong administrative and documentation skills.
• Customer-focused, proactive, and committed to delivering high-quality service.
• Proficient in Microsoft Office applications and dealership management systems.
• Capable of working effectively in a fast-paced workshop environment.

Preferred Qualifications

• At least 2 years of experience in an automotive service advisor, body shop, or collision repair role.
• Experience handling insurance claims and accident repair coordination.
• Familiarity with dealership operations and manufacturer service standards.
• Valid driver's license.

We Offer You

• A dynamic and customer-focused work environment.
• Competitive compensation and performance-based incentives.
• Ongoing technical and customer service training.
• Career growth opportunities within the automotive aftersales business.
• Exposure to industry-leading body and paint repair standards and technologies.

Start Your Journey

Join our team and play a critical role in ensuring every customer receives professional, transparent, and high-quality Body & Paint services.

Opportunity for Everyone

We are committed to equal employment opportunity and fostering an inclusive workplace where diversity, respect, and collaboration are valued.

Additional Information

Selected candidates will be contacted to begin the hiring process. Additional information may be requested to better understand your qualifications, customer service experience, and automotive industry background.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

For any technical support please email to [e-mail]