Automotive Service Advisor: Customer Care & Repair

Lausgroup; Paombong; On-site; PHP 240,000 - 420,000; Full time

Job summary

LausGroup in the Philippines seeks a service-support professional to help the service department meet its targets by handling customer service requirements and ensuring the company’s mission is fulfilled.

The role involves submitting estimates to the Service Head, preparing vehicle checklists, performing quality control on repairs, and coordinating activities to deliver on time while maintaining accurate records.

Qualifications

• Licensed Mechanical Engineer preferred.
• Extensive work experience required.
• Proficient in Microsoft Office and Internet.
• Customer-oriented and professional driver’s license required.

Responsibilities

• Submit job estimates to Service head and assist in awarding jobs.
• Prepare a checklist of vehicles for repair and painting.
• Perform a quality control check on body-repaired and repainted vehicles.
• Estimate cost and completion time; settle customer accounts.
• Document repair order changes and explain extra services and costs.
• Coordinate activities to ensure repair work is fixed right and on time.
• Ensure time ticket information is complete and accurate for productivity.
• Suggest action plans to improve BP operations.

Skills

Customer-oriented

Licensed Mechanical Engineer

Driver's license

MS Office

Internet proficiency

Education

Licensed Mechanical Engineer

Tools

Microsoft Office

Job description

LausGroup in the Philippines seeks a service-support professional to help the service department meet its targets by handling customer service requirements and ensuring the company’s mission is fulfilled.

The role involves submitting estimates to the Service Head, preparing vehicle checklists, performing quality control on repairs, and coordinating activities to deliver on time while maintaining accurate records.