Blended Chat & Voice CSR — Growth & Flexible Schedules

TASK AGENCIES INC; Philippines; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career development

Supportive team environment

Performance incentives

Wellbeing initiatives

Flexible scheduling

Job summary

TASK AGENCIES INC is seeking a Blended Chat Account Customer Service Representative (CSR) to join our dynamic customer service team. This full-time role is based in Carmen, Cagayan de Oro, Misamis Oriental.

The CSR will handle chat and voice interactions across multiple client accounts, delivering exceptional service and maintaining customer satisfaction. Key responsibilities include responding to inquiries, managing multiple conversations, handling calls with professionalism, documenting

Qualifications

• Proven experience in customer service, particularly in a call centre or blended environment.
• Excellent written and verbal communication.
• Ability to multitask and manage multiple interactions.
• Empathetic approach to customer service.
• Ability to work under pressure with accuracy and quality standards.
• Proficiency with computer systems and call centre technology.
• Strong problem-solving and critical thinking.
• Excellent attendance and punctuality.
• Willingness to work flexible schedules including weekends or holidays.

Responsibilities

• Respond promptly to customer inquiries via chat and voice channels, providing accurate information and effective solutions.
• Manage multiple chat conversations simultaneously whilst maintaining high-quality service standards.
• Handle inbound and outbound calls with professionalism and courtesy, addressing customer concerns and resolving issues.
• Document all customer interactions accurately in the company system, ensuring complete records for quality assurance and future reference.
• Process customer requests, complaints and escalations following established protocols and company policies.
• Collaborate with team members and supervisors to resolve complex customer issues and improve service delivery.
• Adhere to call handling times, chat response times and quality standards whilst maintaining a positive customer experience.
• Identify opportunities to enhance customer satisfaction and contribute suggestions for service improvement.
• Maintain confidentiality and comply with data protection regulations in all customer interactions.

Skills

Customer service

Communication

Multitasking

Empathy

Work under pressure

Tech proficiency

Problem solving

Attendance

Flexible schedules

Education

High school diploma or equivalent

Job description

TASK AGENCIES INC is seeking a Blended Chat Account Customer Service Representative (CSR) to join our dynamic customer service team. This full-time role is based in Carmen, Cagayan de Oro, Misamis Oriental.

The CSR will handle chat and voice interactions across multiple client accounts, delivering exceptional service and maintaining customer satisfaction. Key responsibilities include responding to inquiries, managing multiple conversations, handling calls with professionalism, documenting