Blended Chat CSR - Onsite Taguig, Flexible Shifts

Be Glad Worldwide Placement Agency; Taguig; In loco; PHP 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Be Glad Worldwide Placement Agency seeks a Customer Service Representative for an onsite blended chat account in Taguig. The role involves assisting customers via live chat and calls, delivering accurate product information, and ensuring high-quality service.

Fresh graduates may apply depending on account requirements, with shifts including weekends and holidays. Strong English communication and basic computer skills are essential.

Competenze

• High school or college graduate.
• Good written and verbal English communication skills.
• Basic computer and typing skills.
• Ability to multitask and handle multiple customer concerns.
• Willing to work onsite in Taguig City.
• Willing to work on shifting schedules, including weekends and holidays.

Mansioni

• Respond to customer inquiries through live chat and other communication channels.
• Handle phone calls when necessary, depending on account requirements.
• Provide accurate information about products and services.
• Resolve customer concerns and complaints professionally.
• Document customer interactions and update records.
• Meet productivity, quality, and customer satisfaction targets.
• Follow company policies and procedures.

Conoscenze

Written and verbal English

Basic computer skills

Typing skills

Multitasking

Formazione

High school graduate

Senior high school graduate

College graduate

Descrizione del lavoro

Be Glad Worldwide Placement Agency seeks a Customer Service Representative for an onsite blended chat account in Taguig. The role involves assisting customers via live chat and calls, delivering accurate product information, and ensuring high-quality service.

Fresh graduates may apply depending on account requirements, with shifts including weekends and holidays. Strong English communication and basic computer skills are essential.