Multi-Channel CSR: Voice, Email & Chat Support

Top Alliance; Makati; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Career development

Health and wellness programmes

Flexible working arrangements

Inclusive team environment

Job summary

Top Alliance is hiring a Customer Service Representative in Makati City, Metro Manila, Philippines. This full-time CSR role involves handling voice and non-voice accounts, providing excellent support via phone, email, live chat, and other channels.

You will manage inquiries, process transactions, and maintain accurate records in the CRM system. A strong customer-centric approach and reliable work ethic are essential for success in this fast-paced environment.

Qualifications

• Customer service experience or eagerness to develop in the field.
• Clear, professional English communication in speech and writing.
• Ability to use computers, databases and CRM software.
• Reliable, punctual and capable of multitasking in a fast-paced environment.

Responsibilities

• Provide professional customer support via phone, email, live chat, or other channels.
• Handle inquiries with efficiency and accuracy and deliver timely resolutions.
• Process orders and requests while following company policies.
• Document all interactions accurately in the system for QA and training.
• Maintain a positive attitude while managing multiple conversations.
• Escalate complex issues to supervisors and follow up for resolution.
• Meet or exceed performance targets like handle time and CSAT.
• Participate in ongoing training to improve product knowledge and skills.
• Collaborate with teammates to achieve departmental goals.

Skills

Customer service

English communication

CRM software

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

Top Alliance is hiring a Customer Service Representative in Makati City, Metro Manila, Philippines. This full-time CSR role involves handling voice and non-voice accounts, providing excellent support via phone, email, live chat, and other channels.

You will manage inquiries, process transactions, and maintain accurate records in the CRM system. A strong customer-centric approach and reliable work ethic are essential for success in this fast-paced environment.