Billing and Collection Assistant - Cebu

Countrywide Water Services, Inc.; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Countrywide Water Services, Inc. in Manila seeks a dedicated Billing and Collections Clerk to manage monthly water billing, post daily collections and issue disconnection notices when needed.

You will attend customer complaints, prepare and submit reports to management, and ensure ledgers, DCRs, and BIR 2307 reporting are accurate and timely. The role supports multiple projects and HOA/Condo accounts.

Responsibilities

• Posts the monthly meter readings to the subsidiary ledgers of individual water-users.
• Reviews/verifies/adjusts if necessary those with sudden increase/decrease in consumption.
• Initiates the needed adjustments to reflect recomputed billing, late payment charges and other necessary adjustments arising from homeowners' complaints.
• Calls the attention of meter readers by issuing memos for delays in submission of reports.
• Prepares monthly billings and memos to HOA/Condo Corp for the water billings of common areas of all projects.
• Undertakes the processing of monthly reports such as Monthly Collection Reports and Debtor Aging Summary for all projects.
• Updates daily water accounts database based on the Daily Collection Reports.
• Checks if OR's are sequentially used by field collectors/cashiers and reconciles the transaction posted per computer generated DCRs versus the total amount of used WCRs and Deposit Slips.
• Notes down exceptions concerning delays in deposits to the bank and improper use of the accountable ORs.
• Initiates the needed adjustments to reflect miscellaneous receipts, returned checks and other adjustments from homeowners' complaints.
• Calls attention to field collectors/cashiers for delays in deposit, over/short deposits, and delays in submission of reports.
• Ensures that daily collection receipts (DCR) cash and check payments equal to individual OR's.
• Inputs Vat payables in the system for the whole month for Water & STP collections and submit the required report to FLI Head Office.
• Submits BIR 2307 report to Accounting Department every quarter.
• Undertakes the processing of monthly reports such as Monthly Charges, Meter Reading Summary, Disconnection Notices, and Statement of Accounts of homeowners for all projects.

Job description

To prepare accurate monthly water billing, post collections in the system and issue disconnection notices promptly. To assist in attending customers complaints and other concerns. To prepare and submit the relevant reports to immediate superiors for management purposes.

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1. Billing

• 1-a. Posts the monthly meter readings to the subsidiary ledgers of individual water-users.
• 1-b. Reviews/verifies/adjusts if necessary those with sudden increase/decrease in consumption.
• 1-c. Initiates the needed adjustments to reflect recomputed billing, late payment charges and other necessary adjustments arising from homeowners' complaints..
• 1-d. Calls the attention of meter readers by issuing memos for any delays in submission of accomplished Meter Reading Sheet, New Accounts Form and other reports.
• 1-e. Prepares monthly billings and memos to HOA/Condo Corp for the water billings of common areas of all projects.
• 1-f. Undertakes the processing of monthly reports such as Monthly Collection Report and Debtor Aging Summary for all projects.

2. Collection

• 2-a. Updates daily water accounts database based on the Daily Collection Reports.
• 2-b. Checks if OR's are sequentially used by field collectors/cashiers and reconciles the transaction posted per computer generated DCRs versus the total amount of used WCRs and Deposit Slips.
• 2-c. Notes down exceptions concerning any delays in deposits to the bank and the improper use of the accountable ORs.
• 2-d. Initiates the needed adjustments to reflect miscellaneous receipts, returned checks and other necessary adjustments arising from homeowners' complaints.
• 2-e. Calls the attention of field collectors/cashiers by issuing memos for any delays in deposit, over or short deposit, improper use of OR Form, delays in submission of DCR's and other reports.
• 2-f. Ensures that daily collection receipts (DCR) cash and check payments equal to individual OR's.
• 2-g. Inputs Vat payables in the system for the whole month for Water & STP collections and submit the required report to FLI Head Office
• 2-h. Submits BIR 2307 report to Accounting Department every quarter.
• 2-i. Undertakes the processing of monthly reports such as Monthly Charges, Meter Reading Summary, Disconnection Notices, and Statement of Accounts of homeowners for all projects.