Billing and Collections Assistant - Cebu based

CDN Digital; Cebu City; On-site; PHP 223,000 - 312,000; Full time

Job summary

CDN Digital seeks a Billing and Collections Assistant based in Cebu to support billing, invoicing, collections, and client communications. The role emphasizes accuracy, timely invoicing, and proactive follow-up with customers.

The position involves validating contracts, posting payments, monitoring AR aging, and coordinating with internal teams to resolve discrepancies. Based in Cebu, the role supports efficient financial operations in a dynamic environment.

Responsibilities

• Billing attachments completion checks; coordinates with sales for questions and documents
• Validates billing data and contracts; prepares sales invoices after validation
• Assist in verifying and reconciling billing discrepancies or errors
• Schedules delivery of Sales Invoices to clients and monitors received billing statements
• Ensures accuracy of transactions in invoice monitoring system
• Verify incoming bank/check payments; post transactions; monitor AR aging
• Prepare Statements of Account for clients and initiate reconciliation
• Handle customer inquiries regarding outstanding balances; route complex disputes when needed
• Respond to billing inquiries and coordinate with internal teams to resolve disputes
• Provide billing statements/reports to customers and update client information for billing
• Maintain accurate billing records and support finance with reports
• Support compliance and process improvements in billing workflows
• Assist audits with necessary documentation

Job description

Billing and Collections Assistant - Cebu based

Key Responsibilities:

Billing & Invoicing

• Monitors the completeness of billing attachments for each campaign. Coordinates with the sales team for questions and pending documents
• Validates billing data and contracts for accuracy and completeness before processing. Prepares the sales invoices after completing the validation process.
• Assist in verifying and reconciling billing discrepancies or errors.
• Schedules delivery of Sales Invoices to clients and Monitoring of received billing statements delivered.
• Ensures accuracy of transactions in the invoice monitoring or the accounting system

Collections

• Verify incoming bank and check payments and issue collection receipts in a timely manner. Ensure accurate and timely posting of transactions in the company's records
• Monitor the Accounts Receivable (AR) aging report daily to identify and flag accounts for follow-up and escalation.
• Prepare Statements of Account for all assigned clients. Initiate regular reconciliation with key accounts.
• Serve as the first point of contact for customer inquiries regarding their outstanding balances, and route complex disputes or payment negotiations to the Assistant Manager for Billing and Collections.

Customer Support & Communication

• Responds to customer inquiries regarding billing issues, discrepancies, and account statuses.
• Communicates with internal teams to resolve billing disputes or errors.
• Provides billing statements and reports to customers upon request.
• Ensures regular coordination with clients to secure updated client information necessary for billing

Financial & Administrative Support

• Assists in maintaining accurate billing records and documentation.
• Supports the finance team in preparing reports and financial documents.
• Maintains confidentiality of customer and financial information

Compliance & Process Improvement

• Ensures compliance with company policies, financial regulations, and industry standards.
• Reports delays in sales-related attachments or noncompliance with policies, when identified. Provides relevant details for incident review.
• Assists in identifying areas for process improvements in the billing workflow.
• Supports audits and provides necessary documentation when needed.