Billing and Collection Officer

RMRoque Group of Companies Inc; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Additional leave

Company Christmas gift

Company events

Employee discount

Free parking

Opportunities for promotion

Paid training

Job summary

RMRoque Group of Companies Inc. is seeking a Billing and Collections Officer in the Philippines to prepare accurate billing and post collections in the system. The role also involves issuing disconnection notices and handling customer complaints with professional service.

The incumbent will prepare and submit reports to superiors for management purposes, requiring attention to detail and integrity. 1 year of experience and proficiency in MS Office are preferred, with the ability to work

Qualifications

• Bachelor's/College Degree in Accountancy or any Business Course.
• 1 year working experience preferred.
• Proficient in MS Office.
• Above average communication skills.
• Complaints handling and water bill payments experience.
• Good attention to detail.
• Able to work independently with minimal supervision.
• Demonstrates integrity and accountability.
• Delivers excellent customer service with professionalism.

Responsibilities

• Prepare accurate billing.
• Post collections in the system.
• Issue disconnection notices promptly.
• Attend to customer complaints and concerns.
• Prepare and submit relevant reports to immediate superiors for management purposes.

Skills

Communication skills

Attention to detail

Independent worker

Customer service

Integrity & accountability

Education

Bachelor's/College Degree in Accountancy or Business

Tools

MS Office

Job description

About the role

A Billing and Collections Officer is responsible for preparing accurate billing, post collections in the system, and issuing disconnection notices promptly. Assist in attending to customers' complaints and other concerns—preparation and submission of the relevant reports to immediate superiors for management purposes.

Key responsibilities

• Prepare accurate billing
• Post collections in the system
• Issue disconnection notices promptly
• Attend to customers' complaints and other concerns
• Prepare and submit relevant reports to immediate superiors for management purposes

About you

• Bachelor's/College Degree in Accountancy or any Business Course
• Preferably 1 Year(s) of working experience
• Proficient in MS Office
• Above average communication skill
• Complaints handling and other concerns, accepting water bill payments
• Good attention to details
• Able to work independently and achieve efficient results with minimum supervision
• Demonstrates high integrity and accountability in all dealings
• Delivers excellent customer service with a high degree of professionalism

Benefits

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Opportunities for promotion
• Paid training