Billing Analyst L2 (Project Based)

SupportNinja; Philippines; Remote; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive compensation

Government-mandated benefits

Retirement plan with match

Life Insurance

Paid time off

Birthday leave

Bonus programs

Skills training

Employee referral program

Job summary

SupportNinja is hiring a Billing Analyst to join our accounting team. You will review subscriptions, maintain billing records, and ensure accurate invoicing across multiple systems.

You will resolve discrepancies, support collections, and help month-end processes while maintaining data integrity and strong attention to detail.

Qualifications

• 2–4+ years of billing or accounts receivable experience.
• Strong attention to detail and data accuracy.
• Proficient in Excel with formulas (VLOOKUP/XLOOKUP, pivot tables, IF statements).
• Experience with billing systems such as NetSuite or Salesforce.

Responsibilities

• Review and approve new/updated customer subscriptions for accuracy.
• Maintain and update subscription records in billing systems.
• Validate data and identify discrepancies across systems to ensure billing accuracy.
• Investigate and resolve billing discrepancies; escalate when needed.

Skills

Attention to detail

Data integrity

Adaptability

Communication

Tools

Excel

NetSuite

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Delivery Full Time Salary Philippines - Remote, PH

Work Setup: WFH

Contract:Full time

Start Date:ASAP

Schedule: TBA

Equipment: Company Provided

Billing Analystwork in a company's accounting department and ensure that clients are billed correctly. They correspond with clients, issue invoices, and oversee the company's revenue intake. The billing analyst is also responsible for invoicing the client and is able to communicate about the invoice and discrepancies.

What does a day in the life of a Billing Analyst look like?

Review and approve new and updated customer subscriptions to ensure accuracy and completeness in a timely manner

Maintain and update subscription records within billing systems

Ensure billing accuracy by validating data and identifying discrepancies across systems

Investigate and resolve billing discrepancies, escalating issues when needed

Maintain and review validation reports related to invoicing and accounts receivable

Support occasional customer billing inquiries and assist in issue resolution

Assist in month-end billing processes by ensuring all billable activity has been captured, billed, and validated for accuracy

Perform data checks and reconciliations to support completeness and accuracy of monthly billing

Support the collections team with account reconciliations and discrepancy resolution

What are the required qualifications of a Billing Analyst?

2–4+ years of experience in billing, accounts receivable, or a related function.

strong attention to detail and a focus on data accuracy and integrity .

proficient in Excel, including experience with formulas (VLOOKUP/XLOOKUP, pivot tables, IF statements)

comfortable working within billing and financial systems (e.g., NetSuite, Salesforce, or similar platforms)

systems-savvy and able to navigate, validate, and reconcile data across multiple tools

able to identify discrepancies, investigate root causes, and resolve issues efficiently

adaptable and able to learn new systems and processes quickly

Ninja Perks and Benefits

Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.