Remote Billing Analyst L2 - Data-Driven Growth

SupportNinja; Metro Manila; Remote; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Competitive compensation

Adherence to government-mandated bene?

Retirement Savings Program withCompany

Life Insurance

HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and

Employee Referral Program

Job summary

SupportNinja is hiring a Billing Analyst to join a fully remote team in the Philippines. The role focuses on accurate invoicing, subscription management, and data integrity across billing systems. Start ASAP with full-time commitment and company-provided equipment.

You will review subscriptions, maintain records, and collaborate with collections to resolve discrepancies. The position requires 2–4+ years of billing experience and proficiency in Excel, NetSuite, and Salesforce.

Qualifications

• 2–4+ years of experience in billing, accounts receivable, or a related function.
• strong attention to detail and a focus on data accuracy and integrity.
• proficient in Excel, including experience with formulas (VLOOKUP/XLOOKUP, pivot tables, IF statements)
• comfortable working within billing and financial systems (e.g., NetSuite, Salesforce, or similar platforms)
• systems-savvy and able to navigate, validate, and reconcile data across multiple tools
• able to identify discrepancies, investigate root causes, and resolve issues efficiently
• adaptable and able to learn new systems and processes quickly

Responsibilities

• Review and approve new and updated customer subscriptions to ensure accuracy and completeness in a timely manner
• Maintain and update subscription records within billing systems
• Ensure billing accuracy by validating data and identifying discrepancies across systems
• Investigate and resolve billing discrepancies, escalating issues when needed
• Maintain and review validation reports related to invoicing and accounts receivable
• Support occasional customer billing inquiries and assist in issue resolution
• Assist in month-end billing processes by ensuring all billable activity has been captured, billed, and validated for accuracy
• Perform data checks and reconciliations to support completeness and accuracy of monthly billing
• Support the collections team with account reconciliations and discrepancy resolution

Skills

Attention to detail

Data accuracy

Communication

Problem solving

Tools

Excel

NetSuite

Salesforce

Job description

SupportNinja is hiring a Billing Analyst to join a fully remote team in the Philippines. The role focuses on accurate invoicing, subscription management, and data integrity across billing systems. Start ASAP with full-time commitment and company-provided equipment.

You will review subscriptions, maintain records, and collaborate with collections to resolve discrepancies. The position requires 2–4+ years of billing experience and proficiency in Excel, NetSuite, and Salesforce.