Billing Analyst L2 (Project Based)

SupportNinja; Metro Manila; Remote; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Competitive compensation

Adherence to government-mandated bene?

Retirement Savings Program withCompany

Life Insurance

HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and

Employee Referral Program

Job summary

SupportNinja is hiring a Billing Analyst to join a fully remote team in the Philippines. The role focuses on accurate invoicing, subscription management, and data integrity across billing systems. Start ASAP with full-time commitment and company-provided equipment.

You will review subscriptions, maintain records, and collaborate with collections to resolve discrepancies. The position requires 2–4+ years of billing experience and proficiency in Excel, NetSuite, and Salesforce.

Qualifications

• 2–4+ years of experience in billing, accounts receivable, or a related function.
• strong attention to detail and a focus on data accuracy and integrity.
• proficient in Excel, including experience with formulas (VLOOKUP/XLOOKUP, pivot tables, IF statements)
• comfortable working within billing and financial systems (e.g., NetSuite, Salesforce, or similar platforms)
• systems-savvy and able to navigate, validate, and reconcile data across multiple tools
• able to identify discrepancies, investigate root causes, and resolve issues efficiently
• adaptable and able to learn new systems and processes quickly

Responsibilities

• Review and approve new and updated customer subscriptions to ensure accuracy and completeness in a timely manner
• Maintain and update subscription records within billing systems
• Ensure billing accuracy by validating data and identifying discrepancies across systems
• Investigate and resolve billing discrepancies, escalating issues when needed
• Maintain and review validation reports related to invoicing and accounts receivable
• Support occasional customer billing inquiries and assist in issue resolution
• Assist in month-end billing processes by ensuring all billable activity has been captured, billed, and validated for accuracy
• Perform data checks and reconciliations to support completeness and accuracy of monthly billing
• Support the collections team with account reconciliations and discrepancy resolution

Skills

Attention to detail

Data accuracy

Communication

Problem solving

Tools

Excel

NetSuite

Salesforce

Job description

Work Setup: WFH

Contract:Full time

Start Date:ASAP

Schedule: TBA

Equipment: Company Provided

Billing Analystwork in a company's accounting department and ensure that clients are billed correctly. They correspond with clients, issue invoices, and oversee the company's revenue intake. The billing analyst is also responsible for invoicing the client and is able to communicate about the invoice and discrepancies.

What does a day in the life of a Billing Analyst look like?

• Review and approve new and updated customer subscriptions to ensure accuracy and completeness in a timely manner

• Maintain and update subscription records within billing systems

• Ensure billing accuracy by validating data and identifying discrepancies across systems

• Investigate and resolve billing discrepancies, escalating issues when needed

• Maintain and review validation reports related to invoicing and accounts receivable

• Support occasional customer billing inquiries and assist in issue resolution

• Assist in month-end billing processes by ensuring all billable activity has been captured, billed, and validated for accuracy

• Perform data checks and reconciliations to support completeness and accuracy of monthly billing

• Support the collections team with account reconciliations and discrepancy resolution

What are the required qualifications of a Billing Analyst?

• 2–4+ years of experience in billing, accounts receivable, or a related function.

• strong attention to detail and a focus on data accuracy and integrity.

• proficient in Excel, including experience with formulas (VLOOKUP/XLOOKUP, pivot tables, IF statements)

• comfortable working within billing and financial systems (e.g., NetSuite, Salesforce, or similar platforms)

• systems-savvy and able to navigate, validate, and reconcile data across multiple tools

• able to identify discrepancies, investigate root causes, and resolve issues efficiently

• adaptable and able to learn new systems and processes quickly

Ninja Perks and Benefits

Full time employees

• Competitive compensation

• Adherence to government-mandated benefits

• Retirement Savings Program with Company Matching

• Life Insurance

• HMO on day 1

• Paid time off, birthday leave

• Bonus and incentive plans

• Opportunities for skills training and personal and professional development

• Employee Referral Program

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