Billing Analyst

iSupport Worldwide; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Free lunch

Onsite gym with instructor

Weekly fitness activities

Upskilling academy

Modern facilities

Sleeping quarters

Game area

Job summary

iSupport Worldwide is seeking a Billing Analyst in Manila to lead the billing and invoicing process, ensuring accuracy and maximizing revenue capture. You will work cross-functionally with internal teams and customers to resolve issues and support audits.

The role requires a Bachelor’s degree in accounting/finance or statistics and at least four years of operational/financial analysis experience, with strong Excel and ERP knowledge.

Qualifications

• Bachelor’s degree in accounting, finance, or statistics.
• Minimum four years of experience in operational and financial analysis or related accounting/finance roles.
• Proficient in Excel with strong data analysis abilities.
• Knowledge of revenue metrics and gross margin interpretation.
• Experience with ERP software and accounting practices.

Responsibilities

• Lead and oversee the billing and invoicing process for accuracy and timeliness.
• Analyze revenue and compare against expenses to identify opportunities for revenue capture.
• Ensure proper revenue recognition and compliance for audits and reporting.
• Record monthly revenue and cost accruals during month-end close and analyze variances.
• Prepare and present weekly financial analyses to stakeholders.
• Handle customer inquiries to prevent payment delays and improve collections.
• Implement tools and processes to improve billing efficiency across departments.
• Mentor junior team members and collaborate with internal teams and customers.

Skills

Analytical thinking

Communication skills

Time management

Problem solving

Education

Bachelor's degree in accounting, finance, or statistics

Tools

QuickBooks Online

Job description

Job Description:

ROLE OVERVIEW

As a Billing Analyst, you will lead the billing process as part of the finance team, reporting to the Controller. You will implement new customer billing launches, ensure accurate invoicing and maximum revenue capture, and help resolve billing issues, contributing to the overall financial health of the company. This role works cross-functionally with internal departments and directly with customers.

KEY RESPONSIBILITIES

• Billing and Invoicing: Oversee and lead the consolidated company process for preparing and issuing accurate invoices to customers based on master service agreements. Lead the implementation of new customer billing launches.
• Revenue Analysis: Analyze incoming revenue and measure income against expense to provide operational insight into results and identify opportunities for missed revenue.
• Revenue Recognition and Compliance: Review billing practices and procedures to ensure accurate revenue recognition and invoicing. Prepare for financial audits by ensuring procedural compliance in revenue reporting and collection, and keep abreast of regulatory requirements and best practices in billing management.
• Month-End Close: Record monthly revenue and cost accruals as part of financial close procedures and analyze month-over-month variances.
• Financial Reporting and Presentation: Assist with preparing weekly financial reviews and contribute to the financial analysis. Present financial analysis to internal and external stakeholders.
• Customer Account Support: Prevent payment delays by handling customer account queries and complaints in a timely manner.
• Process Improvement and Systems: Assist in implementing technology tools that improve the billing process, and work with other departments to identify and drive process improvements.
• Leadership and Collaboration: Mentor junior team members and collaborate closely with internal departments and customers to ensure seamless billing operations.

Requirements

• Bachelor’s degree in accounting, finance, or statistics.
• Minimum of four (4) years of experience in operational and financial analysis, or relevant accounting and finance experience.
• Intermediate Excel skills.
• Extensive knowledge of revenue metrics, including rate economics and gross margin, and their interpretation.
• Proficiency in accounting, data analysis, and Enterprise Resource Planning (ERP) software (Preferred Quickbooks Online)
• Working knowledge of accounting practices and industry regulations.
• Strong analytical, problem-solving, and critical thinking abilities.
• Excellent collaboration and communication skills.
• Effective time-management and organizational skills, with keen attention to detail.

PREFERRED QUALIFICATIONS

• Experience leading a billing function or implementing new customer billing launches is highly preferred.
• Experience mentoring or supervising junior finance team members is an advantage.
• Experience using AI tools (Claude, ChatGPT, CoPilot, Gemini) related to accounting.

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room