Billing Analyst

HRTX; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

HRTX is seeking a Billing Analyst in the Philippines to provide customer service, helpdesk, billing and reporting services. You will handle invoice processing, client renewals, and billing system updates while maintaining accuracy and timely delivery.

The role requires 2–3 years of experience in Finance/Customer Service in a multinational setting, strong communication, and proficiency in Excel.

Qualifications

• College/Bachelor's Degree in Finance/Accounting/Banking or equivalent.
• 2–3 years experience in Customer Service/Finance in a multinational, shared service environment.
• Strong written and verbal communication skills with active listening.

Responsibilities

• Invoice processing for raising client month end invoices.
• Invoice processing for raising new client agreement charges, including first months office fees and deposit invoices.
• Invoice processing for raising client monthly recurring charges for additional services.
• Managing client renewal and expansion agreements in the company billing system.
• Managing clients internal office moves and changes in the company billing system by raising invoices and credit notes where appropriate.
• Maintaining client information in the billing system and reconciling invoices to statements.
• Dispute and query management for clients and colleagues and ensuring monthly reports.

Skills

Customer service

Communication

Analytical

Organisational

Deadline management

Education

Bachelor’s degree in Finance/Accounting/Banking

Tools

Excel

Office applications

Job description

Billing Analyst is responsible for customer service, helpdesk, billing and reporting services to clients and team members.

Qualifications:

• College/Bachelor's Degree in Finance/Accounting/Banking or equivalent
• At least 2 to 3 years Experience of Customer Service/Finance processes within a multinational, shared service environment
• Strong written and verbal communication skills along with active listening
• Highly proficient in using various accounting and office applications
• Proficient in using Excel for data analysis (PivotTables, VLOOKUP, etc.)
• Dynamic, hands-on, proactive self-starter. Resilience is a must.
• Excellent analytical, problem solving and organisational skills
• Ability to adapt to change, demonstrating flexibility and ownership of the change
• Proven ability to deliver to tight deadlines
• Customer service approach, focused on serving all key stakeholders
• Excellent written and oral communication skills

Duties and Responsibilities:

• Invoice processing for raising client month end invoices
• Invoice processing for raising new client agreement charges, including first months office fees and deposit invoices
• Invoice processing for raising client monthly recurring charges for additional services
• Managing client renewal and expansion agreements in the company billing system
• Managing clients internal office moves and changes in the company billing system by raising invoices and credit notes where appropriate
• Managing and updating client information in the company billing system
• Following the company credit note and waive request procedure
• Reconciliation of invoices to statements
• Dispute and Query Management and resolution for clients and colleagues
• Ensuring reports are generated for Management Accountants
• Ensuring accurate monthly billing for allocated centres and completed by due dates
• Maintain accurate and tidy filing systems of Centre billing reports and back up documents
• Provides clear and complete instructions and helpful information to clients and team members.
• Accurately and promptly answers helpdesk regarding program, billing and/or other inquiries
• Reinforce payment policy to customer due to fallouts
• Responsible for the preparation and timely distribution of monthly reports
• Efficiently and effectively administer billing set-up and payment method audit
• Supports preparation of standard and ad hoc management reports through information verification, proofreading, assembly and other related activities
• Act as subject matter expert for the different billing processes
• Perform other operational tasks as needed to support Billing processes.