Bilingual Vietnamese CSR – Hybrid Role with Growth

Viamericas; Manila; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A leading financial services provider based in Manila is seeking a Bilingual Vietnamese Customer Service Representative. This role involves providing high-quality support to customers via various communication channels in Vietnamese and English. Duties include handling inquiries, monitoring transactions, and maintaining documentation. Ideal candidates possess strong communication skills and a positive attitude. The position offers a hybrid work schedule and opportunities for professional growth.

Qualifications

• Fluency in Vietnamese and English (spoken and written) required.
• Previous customer service or call center experience is a plus.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat, and SMS.
• Monitor pending or problematic transactions and ensure timely resolution.
• Support documentation requirements when needed.

Skills

Fluency in Vietnamese and English (spoken and written)

Good attitude and dealing with people

Excellent communication and writing skills

Problem-solving skills

Ability to multitask and manage time

Education

High School Diploma or in the process of obtaining one

Tools

CRM systems

Job description

A leading financial services provider based in Manila is seeking a Bilingual Vietnamese Customer Service Representative. This role involves providing high-quality support to customers via various communication channels in Vietnamese and English. Duties include handling inquiries, monitoring transactions, and maintaining documentation. Ideal candidates possess strong communication skills and a positive attitude. The position offers a hybrid work schedule and opportunities for professional growth.