Vietnamese Bilingual - CSR (Taguig) - Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO from Day 1

HMO Coverage for dependents

Training and learning development programs

Job summary

A staffing solutions firm is seeking a Vietnamese Bilingual - Customer Support Representative for their Taguig office. This onsite position requires proficiency in both Vietnamese and English, with responsibilities including assisting customers, understanding their needs, and providing solutions through various communication channels. Candidates should be Filipino citizens or possess a valid work visa. HMO coverage from Day 1 and training programs are offered.

Qualifications

• Proficiency in Vietnamese and English in listening, reading, writing, and speaking (B2-level or higher).
• At least 1-year BPO experience/CSR background is preferred.
• Filipino citizens or valid work visa holders.
• Applicants must be Filipino citizens, permanent visa holders, or at least with a valid work visa.
• No BPO experience are welcome to apply.

Responsibilities

• Assist customers with their concerns, understanding their problems and providing solutions.
• Adhere to processes and policies implemented by the company and the client.
• Build rapport and engage customers by going the extra mile.
• Identify customers needs, clarify information, and provide the correct solutions
• Build rapport and engage customers by going the extra mile
• Ensure proper documentation and manage productivity
• Understand set targets and take the necessary steps to ensure that they are met.

Skills

Proficiency in Vietnamese

Proficiency in English

Customer Service Skills

Education

Minimum 2 years in College

Job description

About the job Vietnamese Bilingual - Customer Support Representative (Taguig) | Onsite

Work Setup: Onsite (Taguig)

Shift: Shifting Schedule

Start Date: Nov-11

Qualifications:

• Proficiency in Vietnamese and English in listening, reading, writing, and speaking (B2-level or higher)
• Minimum 2 years in College
• Preferably with at least 1-year BPO experience/CSR Background
• No BPO experience are welcome to apply
• Applicants must be Filipino citizens, permanent visa holders, or at least with a valid work visa.

Why Apply?

HMO from Day 1, plus HMO Coverage for your dependents

Training and learning development programs

Customer Service Representatives assist customers with their concerns, understanding their problems and providing solutions through calls, chats, and/or emails (depending on the client’s needs).

Responsible for servicing the needs and concerns of customers

Adhere to processes and policies implemented by the company and the client

Identify customers needs, clarify information, and provide the correct solutions

Build rapport and engage customers by going the extra mile

Ensure proper documentation and manage productivity

Understand set targets and take the necessary steps to ensure that they are met.