Vietnamese Bilingual Customer Support Specialist

HCL Technologies Philippines Inc; Taguig; On-site; PHP 335,000 - 446,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a Vietnamese bilingual Customer Service Representative in Taguig. The role requires responding to inquiries, logging calls, and providing timely, accurate resolutions. Strong communication, Office software proficiency, and a commitment to diverse workplaces are essential.

The position emphasizes customer service excellence, problem-solving, and the ability to work effectively in a fast-paced environment while maintaining professionalism and integrity.

Qualifications

• Fluent in Vietnamese (written and spoken) and proficient in English.
• Strong communication and interpersonal abilities.
• Comfortable working in a fast-paced, diverse environment.
• Ability to assess issues and resolve inquiries with accuracy.
• Knowledge of Originations processes and customer service best practices.
• Excellent presentation and analytical thinking skills.

Responsibilities

• Responds to telephone inquiries and complaints using scripts and procedures.
• Gathers information, researches and logs customer calls.
• Communicates options for resolution in a timely manner.
• Informs customers about services and assesses needs.

Skills

Vietnamese language

Microsoft Office

Excellent communication

Interpersonal skills

Diversity & ethics

Multitasking

Persuasive with facts

Cultural adaptability

Tools

Microsoft Office

Job description

HCL Technologies Philippines Inc is seeking a Vietnamese bilingual Customer Service Representative in Taguig. The role requires responding to inquiries, logging calls, and providing timely, accurate resolutions. Strong communication, Office software proficiency, and a commitment to diverse workplaces are essential.

The position emphasizes customer service excellence, problem-solving, and the ability to work effectively in a fast-paced environment while maintaining professionalism and integrity.