Bilingual Vietnamese CSR — Fast-Paced Customer Care Pro

Hammerjack Pty Ltd; Taguig; On-site; PHP 223,000 - 290,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Vietnamese bilingual Customer Service Representative to support inquiries and resolve issues with accuracy and empathy. The role requires strong communication in Vietnamese and English and the ability to work in a fast-paced environment in Metro Manila, Philippines.

Responsibilities include handling calls per scripts, gathering details, offering outcomes, and informing customers about available services while assessing their needs.

Qualifications

• Fluent in Vietnamese, both written & verbal.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills.
• Commitment to high professional ethical standards and a diverse workplace.
• Thrives in a fast-paced, community environment.
• Ability to view situations from multiple perspectives.
• Persuasive with data and facts.
• Comfortable working in a diverse environment.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches and resolves inquiries and logs customer calls.
• Communicates options for resolution in a timely manner.
• Informs customers about services available and assesses needs.

Skills

Vietnamese language

English communication

Interpersonal skills

Multitasking

Problem resolution

Presentations

Analytical thinking

Detail-oriented

Diversity & ethics

Tools

Microsoft Office

Job description

Hammerjack Pty Ltd is seeking a Vietnamese bilingual Customer Service Representative to support inquiries and resolve issues with accuracy and empathy. The role requires strong communication in Vietnamese and English and the ability to work in a fast-paced environment in Metro Manila, Philippines.

Responsibilities include handling calls per scripts, gathering details, offering outcomes, and informing customers about available services while assessing their needs.