Vietnamese Bilingual Customer Support Specialist

HCLTech; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

HCLTech, located in Taguig, Philippines, seeks a customer service professional to handle telephone inquiries and complaints using standard scripts. You will gather information, research inquiries, and log calls to ensure timely resolution.

Responsibilities include informing customers about available services, assessing needs, and presenting appropriate options. The role requires strong communication, multitasking, and the ability to work effectively in a diverse environment.

Qualifications

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication skills, both verbal and written.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excels at operating in a fast pace, community environment.
• Ability to look at situations from several points of view.
• Persuasive with details and facts.
• High comfort level working in a diverse environment.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

Microsoft Office

Communication skills

Diversity minded

Fast-paced

Persuasive

Multitasking

Fluent English

Tools

Microsoft Office

Job description

HCLTech, located in Taguig, Philippines, seeks a customer service professional to handle telephone inquiries and complaints using standard scripts. You will gather information, research inquiries, and log calls to ensure timely resolution.

Responsibilities include informing customers about available services, assessing needs, and presenting appropriate options. The role requires strong communication, multitasking, and the ability to work effectively in a diverse environment.