Bilingual Tech Support Specialist (English/Spanish)

MCI; Manila; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth opportunities

Allowances for rice, clothing, and meals

Performance and loyalty bonuses

Employee shuttle services

Job summary

MCI Careers is seeking a Technical Support Representative in Metro Manila, responsible for providing first-level technical support via phone, chat, or email. Ideal candidates must be at least 18 years old, have a high school diploma or GED, and be fluent in both English and Spanish. Additional desirable qualities include strong analytical and problem-solving skills, a customer service-oriented mindset, and basic computer troubleshooting knowledge. The role offers various benefits including HMO coverage and allowances.

Qualifications

• Must be 18 years or older.
• Previous tech support or IT helpdesk experience is a plus.
• Basic understanding of computer systems and troubleshooting.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Document all technical issues and resolutions in the system.

Skills

Fluent in English and Spanish

Strong analytical skills

Problem-solving skills

Excellent communication

Customer service abilities

Education

High school diploma or GED

Job description

MCI Careers is seeking a Technical Support Representative in Metro Manila, responsible for providing first-level technical support via phone, chat, or email. Ideal candidates must be at least 18 years old, have a high school diploma or GED, and be fluent in both English and Spanish. Additional desirable qualities include strong analytical and problem-solving skills, a customer service-oriented mindset, and basic computer troubleshooting knowledge. The role offers various benefits including HMO coverage and allowances.