Bilingual Tech Support Agent – Remote-Ready

MCI; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth and learning

Employee shuttle services

Company retreats and off-site events

Job summary

MCI is seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.

Ideal candidates have 1–2 years in technical support in a contact center, strong knowledge of OS, browsers and software, and excellent communication in English and Spanish.

Qualifications

• 18+ years old and eligible to work in the country
• 1–2 years of technical support or IT helpdesk experience in a contact center
• Strong knowledge of operating systems, browsers, and common software
• Excellent communication and customer service skills
• Fluent in English and Spanish
• Diploma or degree in IT or Computer Science would be a plus

Responsibilities

• Respond to technical support calls, emails, or chats from customers
• Troubleshoot hardware, software, and connectivity issues
• Guide customers through step-by-step solutions and product configurations
• Escalate unresolved issues to higher-level support or engineering teams
• Document all interactions and solutions in the ticketing system
• Maintain up-to-date knowledge of products, services, and system updates
• Meet performance targets related to resolution time, customer satisfaction, and accuracy

Skills

Customer service

Technical support

English language

Spanish language

Education

High school diploma or GED

IT/CS degree would be a plus

Job description

MCI is seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.

Ideal candidates have 1–2 years in technical support in a contact center, strong knowledge of OS, browsers and software, and excellent communication in English and Spanish.