Bilingual IT & Technical Support Specialist

Siegen HR Solutions; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading HR solutions provider in the Philippines is looking for a support professional fluent in English and Spanish. This role involves providing first level support for customer incidents, coordinating documentation, and ensuring customer satisfaction. The ideal candidate should have a university degree and at least 1 year of relevant experience, along with strong analytical, problem-solving, and communication skills. This position thrives in a collaborative team environment and focuses on achieving service level agreements.

Qualifications

• At least 1 year relevant experience required.
• Fluent in Spanish and English to provide customer support.
• Ability to collaborate effectively within a team.

Responsibilities

• Provide first level support for customer incidents.
• Coordinate and document customer and system incidents.
• Deliver customer satisfaction by following up on issues.

Skills

Fluency in Spanish

Fluency in English

Problem-solving skills

Teamwork

Analytical skills

Good communication skills

Education

University Graduate

Job description

A leading HR solutions provider in the Philippines is looking for a support professional fluent in English and Spanish. This role involves providing first level support for customer incidents, coordinating documentation, and ensuring customer satisfaction. The ideal candidate should have a university degree and at least 1 year of relevant experience, along with strong analytical, problem-solving, and communication skills. This position thrives in a collaborative team environment and focuses on achieving service level agreements.