Bilingual Spanish/English Customer Care Specialist

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A human resource consultancy in Metro Manila, Philippines is looking for a Spanish Bilingual Customer Service Representative. The ideal candidate will assist customers in both English and Spanish, providing information and resolving issues to ensure a positive experience. Responsibilities include responding to inquiries, processing orders, and documenting interactions. Candidates should have 1+ year of experience in customer service with strong communication skills. This role offers an opportunity to work in a dynamic environment.

Qualifications

• Fluency in Spanish and English (written and verbal).
• 1+ year of bilingual customer service experience, preferably in a call center.
• Professional, empathetic, and patient attitude.

Responsibilities

• Respond to customer inquiries in English and Spanish.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.
• Document customer interactions in CRM systems.

Skills

Fluency in Spanish

Fluency in English

Strong communication skills

Interpersonal skills

Multitasking

Time management

Education

2nd year college completed (Associate’s or Bachelor’s degree preferred)

Job description

A human resource consultancy in Metro Manila, Philippines is looking for a Spanish Bilingual Customer Service Representative. The ideal candidate will assist customers in both English and Spanish, providing information and resolving issues to ensure a positive experience. Responsibilities include responding to inquiries, processing orders, and documenting interactions. Candidates should have 1+ year of experience in customer service with strong communication skills. This role offers an opportunity to work in a dynamic environment.