Bilingual Spanish Technical Support Specialist

Task-Wise Va Consultancy Inc.; Camarines Norte; Remote; PHP 279,000 - 390,600; Full time

Job summary

A customer support services company based in the Philippines is seeking a Bilingual Customer Support Representative to provide exceptional support to Spanish-speaking customers. This role involves troubleshooting technical issues, maintaining high customer satisfaction, and ensuring accurate documentation of interactions. Ideal candidates are patient and technically skilled, with the ability to assist non-technical users effectively. Join a team focused on delivering high-quality service in a supportive environment.

Qualifications

• Experience in customer support, ideally in a technical setting.
• Strong communication skills in both English and Spanish.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide customer support to Spanish-speaking clients.
• Troubleshoot technical issues related to various products and services.
• Document customer interactions and resolutions in ticketing systems.

Skills

Bilingual (English and Spanish)

Customer service orientation

Technical troubleshooting

Patience and empathy

Job description

A customer support services company based in the Philippines is seeking a Bilingual Customer Support Representative to provide exceptional support to Spanish-speaking customers. This role involves troubleshooting technical issues, maintaining high customer satisfaction, and ensuring accurate documentation of interactions. Ideal candidates are patient and technically skilled, with the ability to assist non-technical users effectively. Join a team focused on delivering high-quality service in a supportive environment.