Bilingual Contact Center Agent (English/Spanish)

MCI; Manila; À distance; PHP 279 000 - 469 000; Plein temps

Avantages offerts par ce poste

HMO Coverage

Dental Coverage

Free meal during training

Career growth

Rice/clothing/laundry allowances

Résumé du poste

MCI is seeking a professional, customer-focused Contact Center Representative to handle inbound and outbound calls, assist customers, and ensure a positive experience. This role requires strong problem-solving abilities and comfort working in a fast-paced environment.

Fluency in English is essential, Spanish is a plus. The position offers opportunities for growth, ongoing training, and a comprehensive benefits package including HMO coverage and performance bonuses.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency in using computers and CRM systems.

Responsabilités

• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and escalate complex cases to supervisors when necessary.
• Document all customer interactions in the CRM system.
• Meet or exceed performance metrics including call quality and customer satisfaction.

Connaissances

Verbal communication

Written communication

CRM proficiency

Formation

High school diploma or equivalent

Outils

CRM systems

Description du poste

MCI is seeking a professional, customer-focused Contact Center Representative to handle inbound and outbound calls, assist customers, and ensure a positive experience. This role requires strong problem-solving abilities and comfort working in a fast-paced environment.

Fluency in English is essential, Spanish is a plus. The position offers opportunities for growth, ongoing training, and a comprehensive benefits package including HMO coverage and performance bonuses.