Remote Bilingual Spanish Call Center Agent (EN/ES)

MCI; Manila; Remote; PHP 223,000 - 469,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Meal during training

Career growth

Shuttle service

Job summary

MCI is seeking a Work-at-Home Bilingual Spanish Call Center Agent to deliver outstanding customer service across phone, email, and chat from home. You’ll handle inbound and outbound communications in Spanish and English, resolve issues, and follow client scripts to ensure accuracy and satisfaction.

Ideal candidates are 18 years or older, hold a high school diploma, have at least 6 months in voice, email, and chat support, type 40+ WPM with 95% accuracy, and can operate Windows-based systems.

Qualifications

• Fluent in Spanish and English (spoken and written).
• Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
• Typing speed of 40+ WPM with 95% accuracy.
• Grammar and comprehension scores at high levels.
• Knowledge of Windows PC applications and the ability to learn new systems.

Responsibilities

• Manage inbound and outbound calls with professionalism and empathy.
• Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
• Understand customer needs and resolve issues efficiently.
• Follow client-specific scripts, policies, and procedures.
• Escalate unresolved concerns to supervisors when necessary.
• Maintain confidentiality and comply with data protection standards.
• Meet attendance and scheduling expectations.

Skills

Spanish

English

Voice support

Email support

Chat support

CRM familiarity

Education

High school diploma or equivalent

Tools

CRM platforms

Windows OS

Job description

MCI is seeking a Work-at-Home Bilingual Spanish Call Center Agent to deliver outstanding customer service across phone, email, and chat from home. You’ll handle inbound and outbound communications in Spanish and English, resolve issues, and follow client scripts to ensure accuracy and satisfaction.

Ideal candidates are 18 years or older, hold a high school diploma, have at least 6 months in voice, email, and chat support, type 40+ WPM with 95% accuracy, and can operate Windows-based systems.