Bilingual Mandarin/Cantonese Customer Support Specialist

iQor (Philippines), Inc.; Santa Rosa; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO coverage

Dependents up to 5

Paid leave up to 30 days

Night differential pay

Group life insurance

Free onsite medical care

Learning & growth opportunities

Diversity & inclusion

Job summary

iQor (Philippines), Inc. is hiring Mandarin/Cantonese bilingual Customer Service Representatives in Laguna.

In this role you will handle inbound and outbound customer interactions across channels, providing service in English and Mandarin/Cantonese while resolving inquiries, processing requests, and delivering a positive customer experience. Candidates should be high school graduates with strong communication skills, comfortable with multiple software applications, and willing to work onsite

Qualifications

• Fluent in English and Mandarin/Cantonese.
• Strong verbal and written communication skills in both English and the required language.
• Customer service, BPO, call center, hospitality, retail, translation, or related experience is preferred but not always required.
• Comfortable using computers, multiple applications, and online systems.
• Strong problem-solving, interpersonal, and customer service skills.
• Ability to work in a fast-paced, team-oriented environment.
• Willing to work onsite, shifting schedules, weekends, and holidays as needed.

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Mandarin/Cantonese.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem resolution.
• Perform other duties as assigned to support business and operational needs.

Skills

English fluency

Mandarin/Cantonese fluency

Communication skills

Teamwork

Education

High School Diploma

Job description

iQor (Philippines), Inc. is hiring Mandarin/Cantonese bilingual Customer Service Representatives in Laguna.

In this role you will handle inbound and outbound customer interactions across channels, providing service in English and Mandarin/Cantonese while resolving inquiries, processing requests, and delivering a positive customer experience. Candidates should be high school graduates with strong communication skills, comfortable with multiple software applications, and willing to work onsite